Market Investigator

Market Investigator

At Bath & Body Works, we believe everybody deserves to feel good. When you join us, you're part of more than an iconic fragrance and personal care brand — you become part of Gingham Nation, where people are at the center of everything we do.

We believe great associate experiences create great consumer experiences. When our associates feel supported, inspired and empowered, consumers feel it. Whether you're starting your career or building your next chapter, we invest in your growth so you can learn, lead and help create feel good moments every day.

The Asset Protection Market Investigator is responsible for managing and coordinating theft, fraud and organized retail crime investigations within an assigned market to achieve maximum shrink prevention and protection of company assets. This position reports to the Manager of External Investigations

Responsibilities

• Serve as the subject matter expert for external theft, fraud, and investigative technologies.
• Lead investigations into external theft, fraud, and assigned Supply Chain cases, from identification and case development through resolution.
• Develop and execute strategies to detect, disrupt, and reduce theft and fraud.
• Conduct surveillance operations, including static and mobile surveillance, to support investigations.
• Leverage investigative tools, analytics, reporting, and video systems to identify theft trends, support case development, and drive actionable insights.
• Investigate refund fraud and implement Asset Protection strategies to mitigate future risk.
• Build and maintain partnerships with law enforcement, mall security, and Asset Protection stakeholders to support investigations, apprehensions, arrests, and successful prosecutions.
• Participate in law enforcement and Organized Retail Crime Association (ORCA) networks to strengthen intelligence sharing and investigative effectiveness.
• Testify in criminal proceedings and collaborate with judicial partners to maximize prosecution outcomes and restitution opportunities.
• Maintain investigative records, including video evidence and BOLO (Be On the Lookout) files.
• Partner with and educate store leadership and associates on external theft awareness, prevention, and emerging risk trends.
• Communicate theft, fraud, and Organized Retail Crime trends to Asset Protection teams and business partners.
• Maintain a high degree of personal accountability and follow all company policies, to include but not limited to policies around surveillance, reporting, case management, and prosecution.
• Maintain awareness and understanding of industry trends and current professional standards regarding investigations in the retail sector.

Qualifications

• 5 - 7 years in asset protection investigative or related experience
• Must uphold themselves to the highest standard and lead by example
• Excellent communications skills, both written and verbal
• Must be self-motivated and manage time effectively
• 50% travel expected
• Proficient in security technology systems (e.g. CCTV and covert)
• Excellent organizational and project management skills
• Proficient with technology/computer related skills (e.g. Microsoft office programs, presentation design)

Education

• Bachelor's degree or equivalent experience in related field

• Core Competencies

• Drives Results

• Action Oriented

• Collaborates

• Decision Making

• Nimble Learning

Benefits

Feeling good starts with you. We invest in benefits that support your well-being, growth and future, helping you thrive as a creator of feel good — every day. Benefits for eligible associates include:

• Robust medical, dental, vision and pharmacy coverage. Plus, access to our onsite wellness center and pharmacy located at the Columbus, OH home office.

• No-cost mental health and well-being support through our Employee Assistance Program (EAP).

• 401(k) with company match and Associate Stock Purchase Program with discount.

• Opportunity for paid time off, paid parental leave and access to family building benefits.

• Home, auto and pet insurance and a company-provided Care.com subscription.

• Tuition reimbursement and scholarship opportunities for post-secondary education.

• Enjoy complimentary products and a 40% merchandise discount so you can experience and share the brand you love.

• Visit bbwbenefits.com for more details.

• The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.

• We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: Los Angeles Fair Chance In Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Washington Fair Chance Act Guide

• We are an equal opportunity employer. We do not make employment decisions based on an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, pregnancy, genetic information, protected veteran status or any other legally protected status, and we comply with all laws concerning nondiscriminatory employment practices. We are committed to providing reasonable accommodations for associates and job applicants with disabilities. Our management team is dedicated to ensuring fulfillment of this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, associate activities and general treatment during employment. We only hire individuals authorized for employment in the United States.

• Application window will close when all vacancy/vacancies are filled.

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• We create feel good for everybody.

• From our stores to distribution centers and home offices, we build careers rooted in care and connection, creating moments that uplift people everywhere — starting with you.

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