About this role

Provide daily, weekend, and on-call shift coverage, including system checks and Disaster Recovery (DR) testing.
Serve as the first line of defense by monitoring production systems, managing the support hotline, and resolving user escalations.
Log, track, and resolve system incidents and non-incident requests using Jira.
Validate, implement, and perform post-change checks for new services, products, and feed integration updates.
Coordinate with external vendors and exchanges to troubleshoot and resolve market data and feed issues.
Document operational standards and maintain global system monitoring processes.
Support international internal teams using a follow-the-sun support model.

Strong knowledge of Unix/Linux, including commands, system administration, and security.
Proficiency with Unix shell scripting (Python or Perl is a plus).
Expertise using Unix troubleshooting tools and file search utilities (e.g., grep and awk).
Deep understanding of network diagnostics and messaging technologies, including TCP/IP, UDP, SNMP, and related concepts.
Experience with incident management practices in an enterprise IT environment.
Familiarity with market data concepts, asset classes, order books, and Level 1/Level 2 quotes.
Hands-on experience supporting major market data vendor feeds, specifically Bloomberg and Reuters.

Market Data Support - Banking