Managing Principal Consultant – Life & Pensions

Managing Principal Consultant – Life & Pensions

Location: London (Hybrid) | Practice Area: Insurance, Business Consulting | Type: Permanent

Help shape the future of Life & Pensions through strategic transformation and innovation.

The Role

We are looking for a Managing Principal Consultant with deep Life & Pensions expertise to support and deliver high-impact projects for our UK clients. This role blends strategic leadership, delivery, and hands-on consulting across digital transformation, data, regulatory change, customer transformation, and AI-enabled business transformation. You'll collaborate closely with clients and internal teams to align business and technology priorities while helping expand Capco's Life & Pensions consulting practice. You'll also encourage the responsible use of approved AI tools and AI-enabled workflows to improve delivery quality, accelerate insight, and enhance client outcomes, applying appropriate human judgement and governance throughout.

What You'll Do

• Deliver complex change and transformation programmes across the Life & Pensions sector, using AI-enabled approaches where appropriate to improve efficiency, insight, and delivery quality.

• Support initiatives across digital transformation, customer experience, data, regulatory change, AI, and agile ways of working.

• Engage senior client stakeholders, coordinate multidisciplinary teams, and ensure successful value delivery, embedding responsible AI practices and appropriate governance throughout delivery.

• Support business development activities, contributing to client growth and account development, including identifying opportunities where AI can create measurable business value.

• Build trusted partnerships with clients, vendors, and internal stakeholders across business and technology domains, encouraging practical adoption of AI-enabled ways of working aligned to client objectives.

• What We're Looking For

• Proven experience of consultancy within the Life & Pensions sector.

• Strong track record delivering large-scale transformation programmes and complex change initiatives.

• Deep knowledge of Life & Pensions operations, including policy administration, customer servicing, digital enablement, data governance, target operating model design, and an understanding of how AI can enhance business and technology transformation.

• Excellent stakeholder management, influencing, and relationship-building skills, with the ability to support senior leaders in the responsible adoption of AI where appropriate.

• Experience of generating revenue within a consulting environment, while developing and managing senior client relationships, along with curiosity to explore approved AI tools and automation to improve delivery, productivity, and insight.

• Bonus Points For

• Experience supporting agile transformation initiatives and product ownership.

• Strong knowledge of UK Life & Pensions regulation and change programmes, including awareness of AI governance and regulatory considerations.

• Experience designing and implementing target operating models that incorporate AI-enabled capabilities where appropriate.

• An established professional network with experience developing new client opportunities within the Life & Pensions market.

• Experience using or advising on AI (including Generative AI or Agentic AI), automation, or AI-enabled workflows within Financial Services organisations.

• Why Join Capco

• Deliver strategic transformation programmes for leading global financial institutions.

• Work in a collaborative, flat, and entrepreneurial consulting environment where your ideas and expertise make a real difference.

• Access continuous learning, professional development, and industry-recognised certifications to support your career growth.

• Build your career alongside experts in strategy, transformation and financial services.

• Help shape the future of transformation across Financial Services through innovation, digital capabilities, and AI-enabled ways of working.

Benefits

We offer a competitive, people-first benefits package designed to support every aspect of your life:

• Core

Benefits

• Discretionary bonus, competitive pension, health insurance, life insurance and critical illness cover.

• Mental Health: Easy access to CareFirst, Unmind, Aviva consultations, and in-house first aiders.

• Family-Friendly: Maternity, adoption, shared parental leave, plus paid leave for sickness, pregnancy loss, fertility treatment, menopause, and bereavement.

• Family Care: Eight complimentary backup care sessions for emergency childcare or elder care.

• Holiday Flexibility: Five weeks of annual leave with the option to buy or sell holiday days based on your needs.

• Continuous Learning: Your growth, your way – minimum 40 hours of training annually through workshops, certifications and e-learning. You'll also be assigned a Business Coach from Day One to provide one-to-one guidance and accelerate your development.

• Healthcare Access: Convenient online GP services.

• Extra Perks: Gympass (Wellhub), travel insurance, Tastecard, season ticket loans, Cycle to Work, and dental insurance.

• Inclusion at Capco

• We're committed to making our recruitment process accessible and straightforward for everyone. If you need any adjustments at any stage, just let us know – we'll be happy to help.

• We value each person's unique perspective and contribution. At Capco, we believe that being yourself is your greatest strength. Our #BeYourselfAtWork culture encourages individuality and collaboration – a mindset that shapes how we work with clients and each other every day.

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