Manager, Underwriting – Programs & Operations

Manager, Underwriting – Programs & Operations

Job Posting

Job Overview

The Manager, Underwriting – Programs & Operations leads underwriting, portfolio management, reinsurance coordination and operations for the Programs division. The role ensures business meets approved appetite, authority, pricing, coverage, capacity and reinsurance requirements while supporting sustainable, profitable performance.

Job Responsibilities

• Lead, coach and develop underwriting and operations staff, setting clear objectives, accountability, technical standards and documentation expectations.
• Identify operational requirements, resources, workflows and service expectations for new programs.
• Make underwriting decisions on appetite, pricing, coverage, terms, limits, deductibles, capacity and risk selection; ensure delegated activities follow approved parameters and standards.
• Develop and communicate program guidelines, authorities, referrals and controls.
• Manage portfolio performance using premium, rate, exposure, retention, growth, concentration, claims and loss trends; implement corrective actions.
• Partner across functions on portfolio analysis, planning, forecasting and reporting.
• Monitor concentrations and accumulations with CAT Modeling.
• Coordinate facultative reinsurance and provide recommendations and portfolio updates to senior leadership.
• Support treaty design, placement, renewal and administration with Reinsurance stakeholders.
• Monitor reinsurance capacity, use, accumulation and data needs; escalate constraints.
• Oversee program onboarding, policy administration, documentation, data exchange, bordereaux, premium processing and reporting.
• Improve workflow efficiency, data quality, controls, service consistency and scalability.
• Align and document underwriting and operating procedures; coordinate resolution of delivery issues.
• Support audit scoping, policy selection and remediation of underwriting or operations findings.
• Collaborate on catastrophe and accumulation actions and partner engagement.
• Assess prospective MGAs, Program Administrators and opportunities with Strategy & Distribution while supporting existing relationships.
• Support Contingent Profit Commission arrangements and partner business reviews; document and complete agreed actions.
• Promote a collaborative, inclusive, results-focused culture balancing underwriting discipline and responsive partner service.
• Other duties as assigned.

Qualifications

• Significant commercial underwriting experience involving Programs, MGAs, Program Administrators, delegated authority or specialty business.

• Experience exercising underwriting authority and managing a commercial portfolio.

• Knowledge of facultative and treaty reinsurance.

• Experience leading teams and coordinating underwriting and operational work.

• Strong analytical, financial, negotiation, decision-making and executive communication skills.

• Ability to collaborate with governance, distribution, control and support functions.

• Canadian Programs, Affinity, Fronting or Specialty insurance experience preferred.

• Experience onboarding and managing delegated underwriting arrangements preferred.

• Diversity, Equity, Inclusion & Belonging

• At WSI, we are committed to Diversity, Equity, Inclusion and Belonging (DEIB) and believe that our strength lies in the diversity of our people – this is supported by having a representative workforce.

• We welcome applications from all qualified candidates, including racialized persons, women, Indigenous Peoples, persons with disabilities, members of the 2SLGBTQIA+ community, gender-diverse, and neurodiverse individuals, and anyone who can contribute to the further diversification of thought and ideas.

• We aim to ensure our recruitment process is accessible to all candidates. If you require accommodations during any stage of the recruitment process, please reach out in confidence to

• All job applicants are subject to our Employee privacy policy.

• Please note that the recruitment process for this position may involve the use of AI tools to screen, assess, or select applicants. All final decisions are taken or reviewed by human recruiters and human hiring leaders in compliance with all applicable legislation.