About this role
Job Description
Manager, Network Engineering Operations
About Williams-Sonoma, Inc.
Founded in 1956 and headquartered in San Francisco, California, Williams-Sonoma, Inc. is a Fortune 500, digital first, multi-channel specialty retailer. Our company vision is to own the home, and the places where our customers work, stay, and play. We bring the latest home furnishing trends to life for customers through the individual lenses of our ten distinct brands, each serving different life stages and rooms of the home and beyond. Our brands include Williams Sonoma, Williams Sonoma Home, Pottery Barn, Pottery Barn Kids, Pottery Barn Teen, West Elm, Rejuvenation, Mark & Graham, GreenRow, and Dormify. We are committed to sustainability, continuously working to protect our planet, while building an open and collaborative culture across our organization.
With more than 500 retail stores globally and multiple international franchise operations, technology is a core driver of our business strategy. We build and operate in-house platforms powering e-commerce, supply chain, merchandising, analytics, and customer experience ecosystems worldwide.
Engineers at the Williams-Sonoma India Technology Center build and scale digital commerce platforms that power these global brands, serving millions of customers worldwide.
Role Overview
The Manager, Network Engineering Operations will lead the India-based network engineering teams responsible for enterprise routing, switching, firewalls, VPNs, load balancing, wireless infrastructure, store network operations, and network reliability engineering. This role combines strong technical leadership, operational governance, engineering execution, automation enablement, and people management. The ideal candidate is an experienced network engineering leader who brings deep enterprise networking expertise together with strong operational judgment, incident leadership capability, and a passion for developing high-performing engineering teams. This role requires a technically strong leader capable of actively participating in engineering escalations, architecture reviews, project governance, budgeting, network reliability initiatives, automation discussions, and major incident management while also driving team development and operational maturity. This role reports to the Director, Technology Solutions Infrastructure.
Impact of the Role
- Lead and scale high-performing network engineering operations teams supporting critical enterprise infrastructure and store network environments.
- Drive operational excellence across enterprise network platforms by improving reliability, responsiveness, monitoring effectiveness, scalability, automation, and engineering consistency.
- Establish a strong culture of operational ownership, accountability, collaboration, and continuous learning.
- Lead operational readin