Manager - Tech Solutions (Big Data / AI)

Job title: Manager - Tech Solutions (Big Data / AI)

About the Role Databricks is seeking a Manager (Data & AI) for Technical Solutions Engineering to lead and grow a regional team in India, focused on resiliency and smooth operation of customer production workloads. The role requires coordinating with APJ/EMEA teams to ensure 24x7 coverage and to resolve complex data engineering use cases for live customer deployments.

What You'll Do

• Lead and grow a regional team of Data & AI technical experts in India, focusing on resiliency and smooth operation of customer production workloads.
• Oversee support operations during APJ and EMEA business hours with alignment to global teams to ensure 24x7 coverage through coordination with other regions.
• Resolve complex and long-running data engineering use cases raised by Databricks customers to support live use cases, including performance optimization, ensuring resiliency of production jobs, and stabilizing workloads on new products and features.
• Understand customers' real-world business problems and help them achieve reliability and performance of their systems.
• Serve as the Tech Solutions Manager for an elite team of Data & AI specialists that can provide coverage across EMEA & APJ business hours.
• Grow the team’s technical expertise to support successful adoption of new products and features of the Databricks platform for customer production workloads.
• Engage with top customers to understand their Data & AI strategy, in collaboration with field engineering and sales when required.
• Partner with internal product engineering teams to improve Databricks products and their supportability.
• Maintain high reliability of the Databricks platform to help customers meet business goals.

What We're Looking For

• Proven people leadership experience: at least 3+ years as a manager.
• 12+ years in the IT industry with a strong background in Software Engineering, specializing in Data Engineering, ideally with Big Data & Cloud experience.
• Experience leading teams in engineering, technical support, or consulting; customer-facing experience is highly desirable.
• Hands-on experience in at least two of: Big Data (Spark, Hadoop, Kafka); Machine Learning / AI projects; Data Science / Streaming use cases.
• Spark expertise is a big advantage.
• Strong background in customer-facing support leadership roles.
• Excellent troubleshooting skills across distributed systems.
• Strong ownership mindset and ability to thrive in a fast-paced, startup-like environment with evolving needs.
• Bachelor’s or Master’s in Computer Science or equivalent technical field.

Nice to Have

• Spark expertise is a big advantage.

Compensation & Benefits

• Comprehensive benefits and perks; region-specific details are available. Databricks is committed to diversity and inclusion and hires without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, or other protected characteristics.