About this role
Manager-Tech Ops Engineering
Job Description Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.
As a Senior Manager, Technology Operations Support, you will be essential in providing enterprise services to ensure high levels of product availability for the customers and partners of American Express
Responsibilities
- Mentor junior and cross-functional team of colleagues, fostering a culture of excellence and innovation
- Resolve complex incidents and problems, leveraging cross-functional teams to implement robust solutions
- Architect and optimize technology service delivery processes, ensuring scalability and efficiency
- Oversee the maintenance, monitoring, and troubleshooting of advanced and complex systems to ensure optimal performance
- Formulate and enforce policies, procedures, and best practices to maintain system integrity, security, and performance
- Lead large-scale application maintenance projects, including performance tuning, major enhancements, and comprehensive back