About this role
Manager - Talent Acquisition
- Job Type Full Time
- Qualification BA/BSc/HND
- Experience 5 years
- Location Nairobi
- Job Field Human Resources / HR
Key Responsibilities
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Lead end-to-end recruitment activities to deliver hiring targets across contact center operations and corporate functions.
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Drive high-volume hiring campaigns, successfully recruiting up to 200 employees per week while ensuring quality- of-hire and time-to-fill targets are achieved.
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Manage the full recruitment lifecycle, including sourcing, screening, interviewing, offer management and onboarding.
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Develop and execute innovative sourcing strategies to attract high-quality talent across agents, specialists and leadership roles.
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Partner with hiring managers to understand workforce requirements and ensure timely fulfilment of approved vacancies.
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Build and maintain robust talent pipelines to support business growth, ramp-ups and replacement hiring.
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Monitor recruitment metrics and implement initiatives to improve hiring efficiency, candidate quality and recruiter productivity.
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Lead and develop the Talent Acquisition team to ensure consistent delivery against recruitment objectives.
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Manage relationships with recruitment agencies, job boards, universities and other talent sourcing partners.
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Champion employer branding initiatives to enhance the organization's ability to attract and retain top talent.
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Qualifications and Experience
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Bachelor’s degree in human resources, Business Administration, Psychology, or a related field.
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Minimum of 5 years' experience in talent acquisition, recruitment, or workforce planning, preferably within a BPO, Contact Centre or high-growth environment.
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Demonstrated experience managing high-volume recruitment campaigns, with proven success in hiring at scale.
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Strong understanding of sourcing methodologies, employer branding and recruitment best practices.
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Experience recruiting both frontline and professional/non-agent talent.
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Excellent stakeholder management, communication and team leadership skills.
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Proficiency in Applicant Tracking Systems (ATS) and recruitment analytics.
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