About this role
Job title: Manager, Strategy & Program Delivery
About the Role The Manager, Strategy & Program Delivery partners with the US Operations Leadership Team to deploy the US Operations Strategy, strategic initiatives and performance management. You will drive alignment between operations and business objectives and lead cross-functional programs from the master plan, while building capability and governance for sustained results.
What You'll Do
- Deploy the US Operations Strategy ensuring alignment with objectives.
- Coordinate with manufacturing and central functions to lead or deploy programs from the master plan.
- Lead the Performance Management of operations using PDCA.
- Ensure tools for root cause analysis and gap closure are deployed; drive capability building and close capability gaps.
- Establish critical KPIs, definitions, owners and capability building focused on service, cost, quality, innovation and people.
- Establish the Operations Productivity Office focusing on top-down and bottom-up productivity initiatives; quantify with finance and implement.
- Ensure a strong governance process for review, tracking and gap closure.
- Coordinate the US Operations Loss Analysis and drive a zero-loss mindset; tackle controllable losses and convert non-recoverable losses to recoverable.
- Connect and deploy the Operations Excellence Roadmap for PMI US Operations linking to performance metrics and programs.
- Identify needs for digital solution development with focus on data products adoption; develop the roadmap with a cross-functional data team towards development and adoption of data products and agentic AI across operations.
- Benchmark against FMCG and other industries to bring an outside-in perspective to operations excellence.