About this role
Job Description
Please note that this job requires business-level Japanese speaking, writing, and reading skills.
Takeda introduction
Takeda’s purpose is to contribute to a healthier world for patients. We strive to create a diverse and inclusive organization where people can thrive, grow and realize their own potential while enabling our purpose. We continue to innovate and drive changes that will transform the lives of patients. We’re looking for like-minded professionals to join us.
Takeda is a global, values-based, R&D-driven biopharmaceutical leader. Our guiding principles, Takeda-ism, emphasize Integrity, Fairness, Honesty, and Perseverance, with Integrity at the core. These values come to life through actions based on Patient-Trust-Reputation-Business.
Objectives
Takeda Business Solutions (TBS) is a global function and a key business partner for Takeda. TBS is committed to creating an exceptional experience where you feel supported and confident in our solutions across Finance and Procurement. We create value for the business by freeing up employees’ time to better focus on patients and core operations. TBS drives the latest technology and next-generation capabilities in artificial intelligence, robotics, automation, and analytics, while being agile at scale. We have established a global network of core hubs and delivery centers to better anticipate needs and operate in a seamless, collaborative way.
Role Purpose
The Manager, Solutions Hub supports the Lead, Solutions Hub in delivering high-quality procurement support services and ensuring a seamless experience for Takeda employees and business stakeholders across Japan.
The role is responsible for overseeing day-to-day operations, managing service delivery performance, supporting team development, and driving continuous improvement initiatives within the Solutions Hub organization.
As a people manager, the position provides coaching, guidance, and operational leadership to team members, ensuring consistent service standards, knowledge development, and employee engagement.
The Manager also plays an important role in advancing digital adoption, process optimization, and customer experience enhancement through collaboration with internal stakeholders and Global Procurement Solutions.
Accountabilities
Service Delivery and User Support
Support the Lead, Solutions Hub in delivering high-quality procurement support services to employees, suppliers, and business stakeholders. Oversee daily operations and ensure inquiries, requests, and issues are resolved accurately and within established service levels. Act as an escalation point for operational issues and support timely resolution of complex cases. Monitor service performance, customer feedback, and operational metrics to identify improvement opportunities. Support the development and maintenance of knowledge articles, standard operating procedures, FAQs, and training materials.
Team Management and Capability Development
Provide day-to-day leadership, coaching, and guidance to Solutions Hub team members. Foster a customer-focused, collaborative, and continuous improvement mindset within the team. Support onboarding, cross-training, and capability-building activities to ensure operational resilience and service excellence. Assist the Lead, Solutions Hub in workforce planning, succession planning, and talent development initiatives.
Continuous Improvement and Digital Adoption
Identify process improvement opportunities and support implementation of standardization, automation, and digital solutions. Promote the adoption of GenAI, automation, and analytics tools to improve productivity and user experience. Support local and global transformation initiatives impacting Procurement Solutions services.
Stakeholder Support and Business Partnering
Build effective working relationships with business stakeholders and procurement partners. Support communication and change management activities related to service enhancements and operational changes. Represent the Solution Hub team in operational meetings, workshops, and improvement initiatives as delegated by the Lead.
Governance and Compliance
Ensure adherence to procurement policies, operational procedures, internal controls, and compliance requirements. Support audit activities, risk mitigation efforts, and issue remediation actions where applicable.
Capabilities
Competencies
Customer and Employee Experience
Experience
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Orientation
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Continuous Improvement, Digital Mindset and Risk-Based Judgment
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Change Leadership and Adoption
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Team Leadership and Capability Development
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Strategic Communication and Influence
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Stakeholder Partnership and Business Partnering
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Skills and Knowledge
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Required
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Basic Accounting knowledge, especially in Accounts Payable area
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Experience in solving problems and improving operations such as the payment process or purchasing
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Basic knowledge of the internal control system (USSOX etc.)
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Strong communication and interpersonal skills both in English and Japanese
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Team management skills
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Project management methodologies (e.g., Agile solution development)
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Preferred
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Experience of ERP system (Examples: SAP FI Module, Ariba Guided Buying, Invoicetrack)
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Project management, lead experience (e.g., Agile Development)
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Utilization of the Continuous Improvement Methodology (e.g., Lean Six Sigma)
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Experience with Source To Pay Process
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Knowledge of the pharmaceutical industry
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Takeda DE&I
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Better Health, Brighter Future
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Takeda Compensation and
Benefits
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Summary
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Allowances: Commutation, Housing, Overtime Work etc.
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Salary Increase: Annually, Bonus Payment: Twice a year
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Working Hours: Headquarters (Osaka/Tokyo) 9:00-17:30, Production Sites (Osaka/Yamaguchi) 8:00-16:45, Narita 8:30-17:15, Research Site (Kanagawa) 9:00-17:45
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Holidays: Saturdays, Sundays, National Holidays, May Day, Year-End Holidays etc. (approx. 123 days in a year)
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Paid Leaves: Annual Paid Leave, Special Paid Leave, Sick Leave, Family Support Leave, Maternity Leave, Childcare Leave, Family Nursing Leave
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Flexible Work Styles: Flextime, Telework
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Benefits: Social Insurance, Retirement and Corporate Pension, Employee Stock Ownership Program, etc.
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Important Notice concerning working conditions
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It is possible the job scope may change at the company’s discretion.
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It is possible the department and workplace may change at the company’s discretion.
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Locations
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Osaka, Japan
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Worker Type
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Employee
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Worker Sub-Type
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Regular
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Time Type
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Full time
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About Us
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Takeda is an industry-leading, global pharmaceutical company with an unwavering dedication to putting patients at the center of everything we do. We live our values of Takeda-ism – Integrity, Fairness, Honesty, and Perseverance – and are united by our mission to strive towards Better Health and a Brighter Future for people worldwide through leading innovation in medicine.
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Here, everyone matters and you will be a vital contributor to our inspiring, bold mission. At Takeda, you will make an impact on people’s lives – including your own.
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Takeda is an equal opportunity employer.