About this role
BioNTech - Mainz, Germany
About the role
As Manager ServiceNow Workflow Applications, you will take ownership of strategic development, implementation, and continuous improvement of ServiceNow modules including Human Resources Service Delivery (HRSD), Workplace Service Delivery (WSD), and optionally Legal Service Delivery (LSD) and Procurement Service Management. Your mission is to align these systems with BioNTech’s business goals, enhance user experiences, and support our broader Enterprise Service Management (ESM) strategy. Collaborating with cross-functional teams, you will unify capabilities, drive platform adoption, and ensure system reliability to empower seamless workflows across the organization.
Your contribution:
- Define and communicate the vision, goals, and roadmap for ServiceNow Employee Workflow modules with a focus on autonomous workflows and agents
- Lead unification efforts across HRSD, WSD, LSD, and Procurement modules to ensure integration and workflow continuity without disruption
- Partner with internal stakeholders to identify use cases, co-design AI-driven workflows, and enable service owners to build prompts directly
- Drive continuous improvement of Employee Workflow modules to optimize usability, service levels, and system performance trends
- Support organizational change management by providing clear communication, training guidance, and documentation or successful platform adoption
- Oversee vendor management efforts including contract realization and service delivery coordination with implementation partners
- Lead a small external team to steer development efforts effectively
A good match:
- 5+ years of experience in product ownership or service management roles within IT or enterprise platforms
- Hands-on experience managing ServiceNow modules such as HRSD and WSD; additional experience with LSD or S2P is a plus
- Certified Implementation Specialist in relevant ServiceNow products is desirable
- Proven track record in platform migration projects and transitioning enterprise solutions successfully
- Familiarity with ESM environments or ITIL-based frameworks combined with strong Agile methodology expertise for managing product backlogs
- Expertise in defining roadmaps for ServiceNow Employee Workflow modules aligned with strategic objectives
- Ability to work collaboratively across IT teams, business stakeholders, and customer support functions
- Excellent communication skills paired with stakeholder management expertise to align IT solutions with business needs effectively
- Ability to capture complex requirements while championing manage-to-standard approaches
- Data-driven mindset for optimizing workflows through metrics and analytics insights
- Proactive problem-solving skills coupled with critical thinking to anticipate challenges
Your Benefits:
It's our priority to support you:
- Your flexibility: flexible hours | vacation account
- Your growth: Digital Learning | Performance & talent development | leadership development | Apprenticeships | LinkedIn Learning
- Your value: Your voice at the table | Culture on an equal footing | Opportunities to shape & impact | Support for your full potential
- Your health and lifestyle: Company bike
- Your mobility: Job ticket | Deutschlandticket
- Your life phases: Employer-funded pension | Childcare
Notes: By submitting your application, you acknowledge that a background check will be conducted as part of the recruitment process in accordance with applicable laws and regulations. If you are considered for the position, BioNTech will conduct the background check through our service provider. You will be informed accordingly by your BioNTech-Recruiter.
Inspired? Become part of #TeamBioNTech.
BioNTech, the story
At BioNTech, we are more than just a biotechnology company – we are a community of innovators, scientists, and leaders dedicated to revolutionizing medicine by translating cutting-edge science into survival. Your contributions here have the potential to improve the health of people worldwide, especially by addressing diseases with high medical needs like cancer and various infectious diseases.
Experience a dynamic workplace that embraces diversity in all its forms. We foster innovation, encourage creativity, and develop business strategies driven by our shared passion for advancing medicine.
Working at BioNTech means striving to achieve medical breakthroughs while growing your career in a meaningful way. Apply today and become part of a mission that has the potential to change lives around the world.
BioNTech does not tolerate discrimination, favoritism or harassment based on gender, political views, religion or belief, nationality, ethnic or social origin, age, sexual orientation, marital status, disability, physical appearance, health status or any other physical or personal characteristics. BioNTech is committed to creating a diverse and inclusive work environment. We are proud to be an equal opportunity employer. The main thing is that you suit us, and we suit you!
BioNTech - As unique as you