Manager, ServiceNow IRM

Job Description and Principal Responsibilities

• Drive and take bottom line responsibility for implementation and operational management of complex multiple stream programs involving highly secure and scalable financial risk solutions for the business.
• Develop and maintain excellent relationships and communication with global stakeholders, other IT teams, and business areas.
• Take bottom line responsibility and accountability of the program outcome including financials, technical solution, schedule, talent and business outcome and trust.
• Divide design decisions into actionable tasks, estimate the tasks, ensure assignment to the team and ensure governance for end-to-end completion.
• Create vision and future talent strategy in line with NT business and technology strategy.
• Drive research, proof of concepts and design considerations and get buy-in from stakeholders for implementation.
• Mentor team on the delivery, technical and functional aspects and resolve their queries.
• Take bottom line responsibility to communicate to business and technology stakeholders about progress of features, timelines, estimations and project deliverables.
• Provide advice on alternative options, risks and the associated impact to the business and technical architecture.
• Able to operate in agile execution model with ability to integrate continuous integration and continuous deployment frameworks.
• Able to drive and coordinate change request process for development and enhancements.
• Ability to work with vendors and support staff on execution of solution, enhancements and support.
• Design new practices and patterns on the ServiceNow or any financial risk platform will be an added advantage.
• Should be flexible for upskilling and manage team members of different skill sets.

Experience/Skills

• Minimum qualification:
• Bachelor's degree in computer science or engineering
• 15+ years of extensive work experience on financial and non-financial risk platforms, GRC module and IRM implementation.

Required Skills

• Experience in managing large transformation programs in financial risk, preferably GRC implementation on IRM.

• Strong understanding of financial and non-financial risk domain.

• Strong technical and system thought leadership and ability to manage a high-performance team.

• Hands-on experience on IRM ServiceNow integrations will be an advantage.

• Highly results oriented and experienced in leading technical implementation efforts in similar scope and size.

• Work closely with Business Analysts and Project Managers to develop the agreed solutions.

• Strong ability to handle multiple streams and stakeholders.

• Excellent communication skills with the ability to manage complex program risk and senior management communications.

• Ability to handle medium to large team in the risk domain, with the ability to work under ambiguous scenarios and establish trust through SME knowledge in either process, technology or risk domain.

• Good understanding of talent management including vendors staff and associated project financials.

• Strong understanding of Agile ways of working.

• Nice to Have Skills

• ServiceNow CAS, CAD, CIS-IRM, CIS-CSM, CIS-ITSM Certified

• Understanding of other risk systems like Murex, Archer

• Integrate ServiceNow applications with third party systems/applications via APIs as a must-have skill

• Working with Us

• As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.

• Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.

• Reasonable Accommodation

• Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please contact our HR Service Center or discuss your individual requirements with the recruiter you are working with.

• About Our Pune Office

• The Northern Trust Pune office, established in 2016, is now home to over 3,000 employees. The office handles various functions, including Operations for Asset Servicing and Wealth Management, as well as delivering critical technology solutions that support business operations across the globe.

• Our Pune team takes our commitment to service to heart. In 2024, they volunteered more than 10,000+ hours into the communities where they live and work. Learn more.

• About Us

• Looking for greater?

• You found it.

• A global financial leader with more than 22,000 employees in 23 locations worldwide, Northern Trust empowers our employees to achieve more than just business goals. Our focus on work-life balance, career mobility and unique opportunities are just a few of the reasons we’ve been named one of the world’s most admired companies.

• Terms and Conditions

• Candidate Privacy Notices

• Candidate Privacy Notice

• California Applicant Privacy Notice

• Pay Transparency

• Pay Transparency Nondiscrimination Provision (U.S)

• Disclosures

• Transparency in Coverage Disclosure – North America

• Reasonable Accommodation

• Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please contact our HR Service Center.