About this role
[What the role is]
Be part of a team that works with social service agencies and key stakeholders to strengthen the delivery, effectiveness and sustainability of social services in Singapore.
As a Manager / Senior Manager in Service Delivery at the National Council of Social Service (NCSS), you will oversee a portfolio of funded programmes, working closely with social service agencies and government partners to ensure effective programme implementation, sound grant governance and continuous service improvement.
[What you will be working on]
Key Responsibilities
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Programme Management: Manage a portfolio of funded social service programmes, overseeing implementation, performance, funding requirements and service delivery.
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Stakeholder Engagement: Build and maintain effective partnerships with social service agencies, government agencies and other stakeholders to address service needs and delivery challenges.
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Performance Monitoring and Evaluation: Monitor programme performance, analyse service utilisation and outcomes, and work with relevant stakeholders to identify opportunities for service improvement.
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Funding and Grant Governance: Review funding proposals, budgets and programme reports, ensuring accountability, compliance with funding requirements and effective utilisation of resources.
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Service Planning and Improvement: Identify emerging needs, service gaps and opportunities to strengthen service models, working with internal and external stakeholders to develop recommendations.
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Cross-functional Collaboration: Work with internal teams on service planning, evaluation, policy alignment and funding decisions, including preparing management papers and recommendations.
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[What we are looking for]
Requirements
- Relevant experience in programme management, social service delivery, grant management, policy implementation or stakeholder engagement.
- Strong analytical and problem-solving skills, with the ability to assess programme performance and develop practical recommendations.
- Good interpersonal and communication skills, with the ability to engage and collaborate with diverse stakeholders.
- Strong project management and organisational skills, with the ability to manage multiple priorities independently.
- Good writing and presentation skills, including the ability to prepare clear management reports and recommendations.
- Knowledge of Singapore's social service landscape and experience working with social service agencies or public-sector organisations would be advantageous.
- Candidates with more extensive relevant experience and demonstrated ability to manage complex programmes and stakeholder relationships may be considered for the Senior Manager position.