Manager, Sales Support

Manager, Sales Support

Posting Details

• Posted: September 10, 2026
• Full-Time
• Hybrid
• Locations Showing 1 location Corporate Office 6600 Orangethorpe Ave Buena Park, CA 90620, USA

Corporate Office 6600 Orangethorpe Ave Buena Park, CA 90620, USA

-0 more locations

Job Details

Description

• Purpose of Role
• Enable authorized dealers and partners to procure a select set of products and services from Yamaha Corporation of America (YCA) to redistribute to businesses, institutions and customers.
• Key Accountabilities Include
• Drive dealer/partner satisfaction
• Support achievement of corporate sell-in objectives
• Achieve service delivery expectations and ensure division JSOX compliance in assigned functions
• Drive optimum inventory planning
• Drive data accuracy and system discipline adherence
• Drive resolution of critical matters that impact department operations
• Attract, engage, and develop team members
• Primary Responsibilities Include
• Manage a team that has responsibilities for inventory, order entry and dealer support
• Manage case management workflow and oversight of order entry
• Leverage various YCA stakeholders to support inquiry/issue resolution, and work with internal stakeholders to resolve dealer/partner issues
• Review and maintain systems and documentation for JSOX compliance in assigned functions
• Work with suppliers and vendors to meet the availability needs of dealers/partners
• Collaborate with internal and external partners to implement best practices, identify areas of risk and opportunity to the division’s business plan
• Facilitate meetings to discuss the management of excess and obsolete inventory
• Core Functional Competencies
• Brand Ambassador: Serve as a representative of the Yamaha brand
• Business Acumen: Understand how the business works, including how YCA makes money and achieves goals
• Customer/Dealer Problem Resolution: Gather and analyze information towards appropriate solutions
• Data Management, Analytics, and Reporting: Use tools to prepare accurate data and generate reports that meet information needs and enable decision making
• Department Technology and Systems: Understand and effectively use department technology and systems to perform work
• Process Improvement: Use a systematic approach to close process or system performance gaps through streamlining and cycle time reduction
• Product Knowledge: Possess detailed knowledge of products and services of YCA
• Core Behavioral Competencies
• Yamaha Way (Will, Integrity, Initiative, Challenge, Commitment)
• Customer Focus
• Instills Trust
• Drives Results
• Manages Conflict
• Develops Talent
• Ensures Accountability
• Manages Ambiguity

Qualifications

• Ideal

• Experience in order management processing in a Customer Service/B2B environment

• ERP system experience

• CRM proficiency

• Demonstrated success within a cross-functional, matrix environment

• Budget management

• Preferred

• 5+ years in order management

• Tableau or similar database software experience

• Salesforce or similar CRM dashboard/reports experience

• Experience in managing an expense budget

• Experience managing timekeeping

• People management

• Here’s What We’ll Bring

• Comprehensive benefits package including Medical, Vision, Dental, LTD, Life-Insurance and 401k with match AND automatic contributions

• Performance based bonus program

• Robust employee wellness programs including free music lessons

• Generous Wellness reimbursement program

• Tobacco cessation reward program

• Private concerts from award winning artists

• Discounted hotel, travel, entertainment, and other attractions

• Employee product purchase program

• Casual dress

• Vacation, sick-time and personal floating holidays

• Monthly events, for example -- Bring Your Dog to Work Day, Employee Singing Competitions, Spirit Week and other fun events

• Inclusive and passionate culture

• We foster a culture in which everyone feels welcomed, included, and valued; and recognize that diversity contributes to the success of Yamaha

Compensation

• The hiring range for this position is $80,062 - $98,514 annually + bonus. This is the hiring range and does not include the value of benefits. The hiring range does not reflect total earning potential over time.
• Final offers within the posted compensation range are based on qualifications, skills and experience required for the role.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities