Manager Sales Services Process Optimization

Manager Sales Services Process Optimization

The position is responsible for leading the Sales Services Process Optimization team and ensuring Sales Services processes are:

• Efficient and effective
• Consistent across the organization
• Properly implemented
• Aligned with company and departmental objectives

Key Responsibilities

• Lead and manage a team of SSPO analysts, specialists, and coordinators.

• Oversee:

• Process improvement initiatives

• Budget preparation and financial forecasting

• Production reporting and analysis

• Testing and configuration of technology systems

• Document management

• Departmental communications and support activities

• Serve as the primary internal project management resource for Sales Services.

• Develop and execute implementation plans for projects and process changes.

• Partner with Sales Services leaders to resolve operational challenges and prioritize system enhancements and defect remediation.

• Collaborate across departments to improve cross-functional processes and support future business initiatives.

• Conduct performance coaching, reviews, goal setting, professional development, and workforce management activities.

• Use analytical and critical thinking skills to identify process issues and implement solutions.

• Qualifications Listed

• Strong project management experience

• Process improvement and analytical skills

• Leadership and team management experience

• Advanced Microsoft Office skills, particularly Excel and PowerPoint

• Excellent communication skills

• Minimum of 2 years of relevant leadership experience listed in the posting

• What this role is focused on

In practical terms, this position functions as a process improvement, project management, and operational leadership role supporting Sales Services. It combines:

• People leadership

• Business process optimization

• Technology implementation/testing

• Reporting and analytics

• Cross-functional project management

• Hilton Grand Vacations is an equal opportunity employer and is committed to hiring a diverse workforce and sustaining an inclusive culture. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity or expression, or any other protected characteristic under applicable federal, state, or local law. We are dedicated to providing reasonable accommodations to qualified individuals with disabilities throughout the application and employment process

• What is HGV looking for?

• Day-One Benefits

• Extraordinary People,

• Exceptional Benefits on Day One

• Benefits start on your first day of work with no waiting period!

• Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.

• Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.

• Perks

• Benefits that support Team Member health and financial wellbeing.

• Travel and hotel discounts for Team Members, family and friends.

• A healthy work-life balance with PTO and flexible hours.

• Team Member events that build camaraderie through fun activities.

• An open-minded culture committed to diversity and inclusion.

• Incentives for Team Members that exhibit excellence every day.

• Holidays

• By putting people first, we will ensure Team Members become family, guests become Owners, and Owners become the heart of everything we do.

• Company of the Year 2022 Gold Stevie Award

• Ranked First Best Adoption-Friendly Workplace in the Hotel & Travel Industry 2020

• ARDA ACE Employer of the Year

• Mogul’s Top 100 Innovators in Diversity & Inclusion 2018

• Hilton Grand Vacations® is a registered trademark of Hilton Worldwide Holding Inc. or its subsidiaries licensed to Hilton Grand Vacations Inc. Hilton Grand Vacations and its ownership properties and club programs operate under the Hilton name pursuant to a license agreement with Hilton Worldwide Holdings Inc.

• © Hilton Grand Vacations Inc.

• Hilton Grand Vacations’ policy is to employ qualified persons without regard to the individual’s sex, color, race, religion, national origin, age, disability, sexual orientation, gender identity or any other protected group status as defined by and subject to applicable local laws. Hilton Grand Vacations’ commitment to equal employment opportunity supports the attraction and retention of a diverse workforce that will enhance the Company’s competitiveness in attracting Team Members, corporate partners and owners.