Manager, Sales Development Representative, Resi

Manager, Sales Development Representative

Location: Hybrid (3 days in office per week) in Allen, TX only

About the Role

Resi Media, LLC, a Pushpay company, is a privately held technology company broadcasting content for thousands of organizations around the globe. The industry leader in providing ultra-reliable live streaming to both physical venues and web destinations over a standard internet connection. Resi provides world-class technical support and customer service, having one of the highest satisfaction rates in the media industry.

The Sales Development Manager is a leadership position responsible for overseeing and directing a team of Sales Development Representatives (SDRs), and SDR Team Lead(s) in generating leads and constructing sales pipelines. This role ensures that the team achieves its targets through effective coaching, performance management, and strategic planning. Proficiency in GTM AI enablement and use by the SDR team to drive efficiencies and increased productivity is essential to this role.

Named as one of BuiltIn Best Places to Work in Seattle, Denver and Dallas for 2025; ranked number 10 by Seattle Business Magazine in the Washington’s 100 Best Companies to Work For list in the large companies category for 2024; named as a 2025 Best Places to Work for Women by Best Companies Group.

Benefits and Compensation: We have a passion for making all employees feel supported. In addition to having a genuine interest in helping you do your best work and drive your career, we offer:

• 100% employer-paid premiums for Medical HDHP Plan, Dental, and Vision for employee
• 70% employer-paid premiums for Medical PPO Plan for employees, and Medical, Dental, and Vision for dependents
• 401K match
• Hybrid work model - 3 days in the office / 2 days remote each week
• 12 paid Company Holidays
• 2 paid Volunteer Time Off days
• 20 days PTO, to start, increases with tenure and seniority
• Paid parental and adoption leave
• Compensation Range: 90k - 110k base + 20k variable = 110k - 130k OTE

What You’ll Do

• Manage SDR team performance through accountability to KPI’s & quotas
• Daily team management and supervision: You'll be responsible for managing the daily activities of your SDRs, ensuring they're on track to meet their targets, and addressing any challenges they may be facing
• Hire, train and continuously coach team members to develop outbound prospecting skills
• Partner with Sales Leadership and Sales Operations to enhance sales outreach performance
• Work closely with Sales Enablement and VP of Sales to identify areas of improvements
• Drive SDR performance and develop the career paths of team members
• Ensure messaging and cadences align with our Ideal Customer Profile (ICP)
• Providing real-time coaching and feedback: You'll offer guidance and support to your SDRs, helping them refine their skills, overcome obstacles, and develop their strengths.
• Ensuring adherence to sales processes and best practices: You'll ensure that your team is following established sales processes, leveraging best practices, and utilizing available tools and resources to maximize their efficiency.
• Accurately forecasts weekly, monthly, quarterly attainment

What You’ll Bring:

• Ability to coach and hold team members accountable for results
• Solid understanding of reporting, forecasting, and B2B sales processes
• Proficiency in Salesforce, Outreach, and Tableau
• Experience in sales operations and/or marketing automation software
• Proficiency in GTM AI enablement and use by the SDR team to drive efficiencies and increased productivity.
• Excellent spoken and written English

Education and Experience:

• A high school graduate (or holder of an equivalent degree) with BS/BA preferred
• Strong computer skills, proficient on Mac OSX and Google Platforms (Salesforce a plus)
• 2-5 years of experience as an SDR leader or in another prospecting-related management position

Work Environment & Physical Demands:

• Prolonged periods of sitting at a desk and working on a computer will be required. This role consistently operates standard office equipment such as computers and phones. This is largely a sedentary role but may occasionally require lifting up to 50 pounds, walking, bending, or standing as necessary. This description reflects management's assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned.

• About Pushpay

• Pushpay helps organizations and communities come to gather and stay connected, strengthening community, connection, and belonging through our suite of mobile apps, management software, and giving technology. Our teammates support 10,000+ customers as they drive social good, and we’re honored to have processed over $15 billion in charitable giving. We’re growing fast, including some exciting acquisitions in recent years, and we need driven talent. Join Pushpay and grow with us!