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Skip to main content. View More Jobs Manager, Risk & Control - Regulatory Communications LONDON, United KingdomBRIGHTON, EAST SUSSEX, United Kingdom (Hybrid) Apply Now Job Description International Card Services (ICS) brings together our International Consumer and Small & Medium Size Enterprises (SME) issuing activities, as well as our Commercial Large Market sales and account development teams. ICS issues Cards in 27 countries, and is responsible for two Joint Ventures covering around a dozen countries. The leaders in these countries are empowered to make decisions at a local level, in partnership with other local business leaders. Local teams are supported by two cross-market teams – the Centre of Excellence, and Risk & Control Management.The Manager, Risk & Control - Regulatory Communications position is dedicated to delivering and improving customer-centric communications strategies internationally. This role will lead the creation and delivery of customer communications for regulatory projects, such as Anti Money Laundering (AML)/Know Your Customer (KYC), as well as provide consultation on communication process improvements. This is an exciting opportunity to join the International Card Services Governance & Control team, reporting to the Director, Regulatory Change and Communications Strategy. You'll partner with Governance & Control colleagues, local marketing teams, product & technologies, in a collaborative work environment. With a continuous focus from the Enterprise on a strong risk culture, you’ll be driving communication projects that are vital for American Express to meet our legal and regulatory obligations. Responsibilities Build and evolve customer communications for regulatory initiatives by bringing new ways of thinkingCollaborate with local market teams, product and technology teams to create & deliver standardised communications strategy internationallyPartner with stakeholders on all levels, to manage competing priorities in a complex & highly regulated environmentProactive research of industry communication trends to share and demonstrate best practice Ensure the consistency of our brand, look and feel, and tone of voice across customer types in regulatory communications (Consumer, Small Business and Corporate Customers) Qualifications Minimum QualificationsStrong Customer Marketing experience, including successfully driving strategy and innovation, improving digital performance and completing communication campaignsSolid understanding of customer communications (e-mail, DM, SMS, Push notifications and supporting web content)Outstanding project management skillsComfortable working in a dynamic environment and partnering with a diverse set of stakeholders across the globeProven strategic thought leadership, with ability to translate into actionable plansOutstanding verbal and written communication skills, fluency in English. Strong collaborative, influencing and negotiating skills, ability to navigate the organization to del