Manager, Retail Sales

Job title: Manager, Retail Sales

At Warner Music Group, we’re a global collective of music makers and music lovers, tech innovators and inspired entrepreneurs, game-changing creatives and passionate team members. Here, we turn dreams into stardom and audiences into fans. We are guided by three core values that underpin everything we do across all our diverse businesses:

• Curiosity: We do our best work when we’re immersing ourselves in culture and breaking through barriers. Curiosity is the driving force behind creativity and ingenuity. It fuels innovation, and innovation is the key to our future.

• Collaboration: Making music and bringing it to the world is all about the power of originality amplified by teamwork. A great idea, like a great song, travels globally. We ignite passions and build connections across our diverse community of artists, songwriters, partners, and fans.

• Commitment: We pursue excellence for our team and our talent. Everything in music starts with a leap into the unknown, and we’re committed to keeping the faith, acting with integrity, and delivering on our promises.

WMG is home to a wide range of artists, musicians, and songwriters that fuel our success. That is why we are committed to creating a work environment that actively values, appreciates, and respects everyone. We encourage applications from people with a wide variety of backgrounds and experiences.

Consider a career at WMG and get the best of both worlds – an innovative global music company that retains the creative spirit of a nimble independent.

Job Title: Manager, Retail Physical Sales (Independent Contract)

Start Date: December – Mid January

Reports To: Director, Physical Sales

Department: Sales

Location: Toronto, Ontario. Canada

Job Type: 12 Month Independent Contract, 37.5 hours/week

Pay Rate: $45.00 - $50.00/hour

A little bit about our team:

We are Warner Music Group, home to a broad roster of new stars and legendary artists through a collection of the best-known record labels in the music industry including Asylum, Atlantic, Big Beat, Canvasback, East West, Elektra, Erato, FFRR, Fueled by Ramen, Nonesuch, Parlophone, Reprise, Rhino, Roadrunner, Sire, Spinnin’, Warner Bros., Warner Classics, and Warner Music Nashville, as well as Warner/Chappell Music, one of the world's leading music publishers, with a catalogue of more than one million copyrights worldwide.

Your role:

The purpose of the Manager, Retail Physical Sales role is to drive the growth of the company's physical sales business in Canada by managing key retail partnerships, maximizing revenue, and executing strategic sales campaigns.

Here you’ll get to:

• Support the Director of Physical Sales in driving growth across physical music retail channels in Canada.
• Serve as the primary WMC contact for key retail accounts, including Walmart, Amazon, Isotope Music, Sunrise Records, Indigo, and London Drugs.
• Build and sustain long-term retail partnerships, providing account management and revenue optimization.
• Act as the subject matter expert on Amazon Vendor Central operations and management.
• Deliver revenue targets across assigned accounts, proactively developing opportunities to exceed annual budget goals.
• Provide accurate monthly sales forecasting and identify potential risks and growth opportunities.
• Develop, negotiate, and execute strategic sales and marketing campaigns to expand shelf space and increase market share across front-line and catalogue releases.
• Oversee the end-to-end solicitation and setup process for new releases in line with retailer specifications.
• Collaborate with WMC Operations to maintain optimal inventory levels, maximize order fulfillment rates, and resolve delivery issues.
• Manage consignment inventory balances, conducting quarterly productivity reviews and return reconciliations to minimize obsolescence.
• Analyze retail POS data to evaluate sell-through trends and identify reorder opportunities.
• Partner with leadership to refine physical sales strategy and explore innovative growth avenues.
• Leverage artist promotional opportunities, tours, and publicity events to drive incremental retail sales.

About you:

• At least 5 years experience of key account management with national retailers, preferably music, entertainment or CPG.
• Working knowledge of retail mechanics: trade terms, co-op, returns and consignment, and Vendor Central.
• Excellent interpersonal, communication, presentation, and negotiation skills.
• A track record of negotiating with senior buyers and category managers.
• Analytical and strategic thinker that can see the bigger picture
• Advanced Excel. A BI tool like Power BI or Tableau is an asset.

We’d love it if you had:

• Prior experience working in the music or similar industry

About us:

As the home to 10K Projects, Asylum, Atlantic Music Group, East West, FFRR, Fueled by Ramen, Nonesuch, Parlophone, Rhino, Roadrunner, Sire, Warner Records, Warner Classics, and several other of the world’s premier recording labels, Warner Music Group champions emerging artists and global superstars alike. And our renowned publishing company, Warner Chappel Music, represents genre-spanning songwriters and producers through a catalog of more than one million copyrights worldwide. Warner Music Group is also home to ADA, which supports the independent community, as well as artist services division WMX. In addition, WMG counts film and television storytelling powerhouse Warner Music Entertainment among its many brands.

Together, we are Warner Music Group: Independent Minds. Major Sound.

This position requires being in the office 4 days a week. We believe that an in-office presence is critical for talent development, collaboration and building strong relationships.

Warner Music Canada does not use Artificial Intelligence or automated filtering software to screen, rank, or select applicants. Every application submitted is reviewed personally by our recruiting team to ensure every candidate receives fair and thoughtful consideration.

As the home to 10K Projects, Asylum, Atlantic Music Group, East West, FFRR, Fueled by Ramen, Nonesuch, Parlophone, Rhino, Roadrunner, Sire, Warner Records, Warner Classics, and several other of the world’s premier recording labels, Warner Music Group champions emerging artists and global superstars alike. And our renowned publishing company, Warner Chappel Music, represents genre-spanning songwriters and producers through a catalog of more than one million copyrights worldwide. Warner Music Group is also home to ADA, which supports the independent community, as well as artist services division WMX. In addition, WMG counts film and television storytelling powerhouse Warner Music Entertainment among its many brands.

Together, we are Warner Music Group: Independent Minds. Major Sound.