About this role
Job title: Manager, Relationship, Mandarin Speaking
The purpose of the role is to:
- Conduct comprehensive needs analysis for all clients, both new and existing, to identify and address their specific financial requirements and expectations through appropriate product solutions.
- Develop and implement a structured contact management program to proactively engage clients, understand their evolving financial goals, identify cross-selling opportunities, and maintain detailed call reports.
- Manage a portfolio of clients to maximize revenue generation for the bank while minimizing costs and risks, ensuring a balance between profitability and client satisfaction to foster long-term relationships and referrals.
- Provide exceptional service to all clients, educating them on the benefits of self-service channels, informing them of relevant account terms and conditions, and promptly addressing their requests, complaints, and applications.
- Collaborate effectively with internal specialists, including credit, product, wealth, Compliance, Risk, O & M, etc to ensure seamless service delivery, manage credit and operational risks, and maintain accurate records in accordance with bank guidelines.
Qualifications
- B.Sc in Social Science or related field.
- Masters and Professional certifications can be an added advantage.
Experience
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Mandarin speaking.
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1 - 2 years general banking experience.
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2-4 years experience in Research and Development; Strategy formulation and execution
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Additional Information
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Behavioural Competencies
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Documenting Facts
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Generating Ideas
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Establishing Rapport
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Examining Information
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Team Working
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Technical Competencies
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Business Analysis Planning & Monitoring
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Requirements Elicitation
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Requirements Management & Communication
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Requirements Analysis
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Solution Assessment & Validation.
Application Closing Date
Not Specified.