Manager, Relationship, Mandarin Speaking

About this role

Job Title

Manager, Relationship, Mandarin Speaking-North

Location

Fagge, Nigerian Airforce Base - Kano

Job Ref ID

80454106A-0001

Job Type

Full-time

Business Segment

Business & Commercial Banking

Job Description

The purpose of the role is to:

Conduct comprehensive needs analysis for all clients, both new and existing, to identify and address their specific financial requirements and expectations through appropriate product solutions.
Develop and implement a structured contact management program to proactively engage clients, understand their evolving financial goals, identify cross-selling opportunities, and maintain detailed call reports.
Manage a portfolio of clients to maximize revenue generation for the bank while minimizing costs and risks, ensuring a balance between profitability and client satisfaction to foster long-term relationships and referrals.
Provide exceptional service to all clients, educating them on the benefits of self-service channels, informing them of relevant account terms and conditions, and promptly addressing their requests, complaints, and applications.
Collaborate effectively with internal specialists, including credit, product, wealth, Compliance, Risk, O & M, etc to ensure seamless service delivery, manage credit and operational risks, and maintain accurate records in accordance with bank guidelines.

Requirements

Qualifications:

B.Sc in Social Science or related field.
Master's and Professional certifications can be an added advantage.

Experience:

Mandarin speaking.
1 - 2 years general banking experience.
2-4 years of experience in Research and Development; Strategy formulation and execution.

Behavioural Competencies:

Documenting Facts
Generating Ideas
Establishing Rapport
Examining Information
Team Working

Technical Competencies:

Business Analysis Planning & Monitoring
Requirements Elicitation
Requirements Management & Communication
Requirements Analysis
Solution Assessment & Validation.