Manager, Relationship, Mandarin Speaking-North

Manager, Relationship, Mandarin Speaking-North

Stanbic IBTC Holdings PLC is a full service financial services group with a clear focus on three main business pillars - Corporate and Investment Banking, Personal and Business Banking and Wealth Management. Stanbic IBTC Bank legally became part of Standard Bank Group 24th August 2007. The Standard Bank Group merged its Nigerian operations, Stanbic Bank Nig...

Manager, Relationship, Mandarin Speaking-North Job Type Full Time Qualification BA/BSc/HND Experience 1 - 2 years Location Kano Job Field Sales and Business Development

Job Description The purpose of the role is to:

• Conduct comprehensive needs analysis for all clients, both new and existing, to identify and address their specific financial requirements and expectations through appropriate product solutions.
• Develop and implement a structured contact management program to proactively engage clients, understand their evolving financial goals, identify cross-selling opportunities, and maintain detailed call reports.
• Manage a portfolio of clients to maximize revenue generation for the bank while minimizing costs and risks, ensuring a balance between profitability and client satisfaction to foster long-term relationships and referrals.
• Provide exceptional service to all clients, educating them on the benefits of self-service channels, informing them of relevant account terms and conditions, and promptly addressing their requests, complaints, and applications.
• Collaborate effectively with internal specialists, including credit, product, wealth, Compliance, Risk, O & M, etc to ensure seamless service delivery, manage credit and operational risks, and maintain accurate records in accordance with bank guidelines.

Qualifications

• B.Sc in Social Science or related field.
• Masters and Professional certifications can be an added advantage.

Experience

• Mandarin speaking.
• 1 - 2 years general banking experience.
• 2-4 years experience in Research and Development; Strategy formulation and execution.

Additional Information: Behavioural Competencies:

• Documenting Facts
• Generating Ideas
• Establishing Rapport
• Examining Information
• Team Working

Technical Competencies:

• Business Analysis Planning & Monitoring
• Requirements Elicitation
• Requirements Management & Communication
• Requirements Analysis
• Solution Assessment & Validation.