About this role
Job Title: Manager, Real Estate & Facilities
Job Summary
The Manager, Real Estate & Facilities is responsible for the effective oversight of day-to-day operations at the corporate headquarters and for designing, launching, and managing a scalable national facilities management program for more than 100 field offices across the United States. Serving as the primary point of contact for all facilities-related needs, this role delivers exceptional customer service through a centralized, call-center-style support model. The ideal candidate is a proactive self-starter, highly organized, and skilled in managing complex facilities operations at scale, with strong communication and operational discipline.
Essential Duties and Responsibilities:
Headquarters Facilities Management (Kansas City):
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Oversee all day-to-day operations of the headquarters facility, including maintenance, repairs, janitorial services, HVAC, electrical, plumbing, furniture, and space management.
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Maintain standards for breakrooms, conference rooms, storage areas, and common spaces.
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Coordinate and manage vendor relationships and performance.
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Ensure a clean, safe, well-maintained, and professional work environment.
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Provide support for internal meetings, events, and executive needs as necessary.
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Manage facilities-related budgets, invoices, and service contracts.
National Facilities Management Program:
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Design and implement a centralized facilities management program for 100+ field offices nationwide.
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Serve as the main remote facilities support contact ("call center" model) for all office locations.
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Establish and oversee standardized service delivery processes, preventative maintenance programs, response times, service level expectations, and vendor standards and scopes of work.
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Administer the facilities ticketing/work order system to ensure timely resolution of issues.
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Facilitate coordination with landlords, property managers, and national service providers.
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Centralize facilities support to reduce operational burden on local office staff.
Preferred Education and Experience:
Required Qualifications:
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5+ years of experience in facilities management, preferably managing multi-site, national operations
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Demonstrated experience in remote facilities management or call center support environments
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Proven ability to manage vendors and service providers at scale
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Exceptional customer service orientation with strong communication skills
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Highly organized, detail-oriented, and process-driven
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Self-starter who thrives in fast-paced, high-growth environments
Skills
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Experience supporting professional services, financial services, or corporate office environments
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Experience building or scaling a national facilities program
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Strong knowledge of lease administration and landlord coordination
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Budget management and demonstrated success driving cost-saving initiatives
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Ownership mindset with a commitment to follow-through
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Ability to remain calm under pressure and provide service-oriented leadership
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Ability to think and operate at a national scale while executing locally
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We welcome your interest in being a part of our firm. We believe in giving associates progressive opportunities, actively nurturing professional growth and giving back to the community. We are dedicated to building a diverse culture where everyone has the support they need to achieve their career goals. We offer an innovative workplace and a culture that fosters camaraderie, teamwork and work-life balance.
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By submitting your application, you agree to the collection and use of your personal information as described in our Employee and Applicant Privacy Notice.
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EOE M/F/D/V