Manager, Quality Assurance

Job Description

The Manager, Quality Assurance is responsible for leading Home Office-based quality strategy, cross-functional QA execution, and vendor quality accountability across assigned product categories, brands, suppliers, or regions. This role partners closely with Sourcing, Technical Design, Regulatory Compliance, regional QA teams, vendors, and factory partners to proactively identify quality risks, drive issue resolution, and ensure quality expectations are consistently executed across the product lifecycle. The Manager serves as the Home Office connection point between internal teams and regional/factory QA resources, translating brand and product priorities into clear quality expectations, audit priorities, escalation paths, reporting, and continuous improvement actions.

What Will You Be Doing?

QA Strategy, Program Ownership & Business Partnership

• Own the Home Office quality assurance strategy for assigned product categories, brands, vendors, factories, or regions, ensuring QA priorities align with business needs and customer expectations.
• Serve as the primary QA partner to Sourcing, Technical Design, Regulatory Compliance, and regional QA teams on quality risks, escalation management, and supplier performance.
• Translate product and business priorities into clear QA expectations, testing strategies, audit focus areas, and issue-resolution plans for vendor and regional QA partners.
• Provide leadership visibility to emerging quality risks, supplier trends, recurring production concerns, compliance issues, and recommended mitigation plans.
• Balance speed, quality, cost, and risk considerations while helping cross-functional partners make informed decisions throughout development and production.

Supplier Quality Management & Factory Partnership

• Manage supplier and factory quality performance through regular communication with regional QA teams, vendors, factory partners, Sourcing, and business stakeholders.
• Establish expectations for supplier corrective action plans, follow-up requirements, and verification standards in partnership with field-based QA resources.
• Review factory audit outcomes, production findings, failed test reports, inspection results, shipment compliance issues, and other quality escalations to identify root causes and determine next steps.
• Partner with in-country QA teams or field auditors to prioritize factory visits, audit scope, remediation needs, supplier training, and production-readiness reviews.
• Lead supplier performance discussions and support accountability through documented action plans, scorecards, business reviews, and escalation routines.

Testing, Compliance & Product Quality Oversight

• Support product testing programs for assigned categories, ensuring testing expectations, timing, risk assessment, and follow-up actions are cl