Manager, Product Owner- Billing and Claims

Description

• We’re seeking a strategic and visionary Manager, Product Owner withing our Billing and Claims domain to lead and be responsible for shaping the program's success by aligning execution teams around strategic direction, anticipating stakeholder needs, and delivering value at every stage of the product lifecycle. In addition to owning product-specific business objectives and customer satisfaction, this role will oversee a portfolio of products, ensuring alignment across roadmaps to meet broader channel and portfolio goals.

• The Manager will also guide runway-level planning and program alignment, while administratively managing a small team of Product Owners. They will lead Agile teams and cross-functional stakeholders to secure resources, remove roadblocks, and maintain focus on key priorities. They will be accountable for outcomes and KPIs tied directly to business objectives. This role demands a balance of strategic vision, operational excellence, and leadership to drive impactful results.

• If you thrive in a space where transformation meets execution, and where leadership means driving clarity, collaboration, and customer-centric innovation—this is your opportunity to make a lasting impact.

• Responsibilities:

• Sets ambitious and clear channel strategy, develops comprehensive product vision and translates into specific feature strategies and roadmaps for less complex journeys and/or product(s).

• Responsible for business results of the related set of customer journeys or products as measured by relevant KPIs.

• Responsible for communicating the product vision effectively to key stakeholders and team members.

• Works closely with IT and other Business Unit counterparts to ensure resource alignment in support of product vision and roadmaps

• Ensures customer-driven design considering user pain points usability test results, while using market industry knowledge to deliver a well-positioned product

• Owns alignment of development and business resources on goals and priorities while working with stakeholders and team to remove roadblocks to execution.

• Directly manages a small team of Product Owner/ Associate product Owners who are responsible for all aspects of customer journey/product lifecycles.

• May also act as a Product Owner for a squad.

• Participates to provide feedback, support, coaching, in sprint-and release plans together with Scrum Master.

• Manages delivery of scope, partners with delivery teams to ensure user stories are clear and resolves open issues/questions quickly and efficiently.

• Acts as the voice of the customer.

• Leads the analysis of feasibility, cost ramifications, economies, or other aspects of planned or potential programs.

• Approves final stories and approves completed user features or series of features.

• This position requires candidates who live within 50 miles of Boston, MA; Portsmouth, NH; Seattle, WA; Indianapolis, IN; Columbus, OH; or Plano, TX will follow a hybrid schedule, coming into the office two days per week

Qualifications

• Advanced knowledge of Agile development methodologies as typically acquired through a Bachelors’ degree in relevant field (business, computer science, humanities etc

• 7 years in business, technology, or consulting with 5 to 7 years direct experience with agile teams

• Master's degree preferred

• High level of proven business expertise needed to set clear priorities for product and understand business value impacts

• Develops strong stakeholder relationships and influencing across multiple organizational boundaries

• Demonstrated experience leading varied audiences through the development of complex ideas, issues and designs

• Ability to lead varied audiences through census building

• Proven experience with Agile practices and expectations

• Comfortable with making decisions with some level of uncertainty

• Strong communication skills, both written and verbal

• Knowledge of insurance industry preferred

• Knowledge of relevant products and portfolio strongly preferred

• Strong experimental mindset to drive innovation amongst uncertainty and exploit market

Travel

25%