About this role
Job title: Manager, Process Excellence & Continuous Improvement (ProEx&CI)
About the Role The Manager, Process Excellence & Continuous Improvement (ProEx&CI) leads PMI's enterprise-wide BPM and Continuous Improvement initiatives. This role accelerates process transformation, drives operational efficiency, and creates value by deploying BPM methods, Lean/Six Sigma tools, and CI services across GBS and enterprise functions. The incumbent partners with Global Process Owners (GPOs), Service Excellence teams, and cross-functional stakeholders to deliver high-impact transformations, support standardization, and foster a culture of operational excellence.
What You'll Do
- Lead and accelerate enterprise-wide BPM and CI initiatives across GBS and enterprise functions using BPM methods, Lean/Six Sigma, and CI products & services.
- Partner with Global Process Owners (GPOs), Service Excellence teams, and cross-functional stakeholders to deliver high-impact transformation initiatives, support standardization, and foster a culture of operational excellence.
What We're Looking For
- 5–7 years in Process Excellence, CI, BPM, OPEX, or Shared Services roles.
- Lean Six Sigma Green or Black Belt required; familiarity with BPM and Signavio is a strong asset.
- Experience leading improvement projects and partnering across complex, cross-functional environments.
- Strong analytical thinking, problem-solving, and data-driven decision-making skills.
- Effective communication skills.
Nice to Have
- Familiarity with Signavio and BPM tools is a strong asset.