About this role

ICON

Our Culture

Location

Beijing, Shanghai

Reference: JR160722

vacancyopjusttionswidget.opt-Business Area

ICON Full Service & Corporate Support

About the role

Manager, PCS- Beijing or Shanghai - Office or Home

ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.

As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.

Manager, PCS

Job Profile Summary

The Manager, PCS, leads a functional group within the Language Services department of ICON overseeing both direct project operations and the development of people leaders such as Team Leads. This role is responsible for driving business growth, optimizing resourcing and processes, and expanding the scope and impact of the department’s services. The Manager acts as a strategic partner to clients and internal stakeholders, ensuring operational excellence, high quality standards, and continuous innovation across their team’s portfolio. A key accountability is building deep subject matter expertise in clinical and pharmaceutical domains, localization workflows, and enabling technologies—ensuring that this knowledge is embedded throughout the team. The Manager also plays a central role in talent development, team engagement, and cross-functional alignment to deliver high-value, scalable language solutions.

Job requirements

8+ years of experience in localization or language services project management, including 2+ years in a leadership role (managing Team Leads or equivalent).
Extensive experience in Life Sciences translation, including clinical trials, regulatory submissions, and pharmaceutical documentation.
Deep knowledge of localization methodologies, industry standards (e.g., ISO 17100, ISO 13485), and clinical regulatory frameworks (e.g., GxP, EMA, FDA).
Demonstrated expertise in quality management for localization, including CAPA processes, audit readiness, and continuous improvement systems.
Proven ability to lead and develop high-performing teams through coaching, performance management, and succession planning.
Experience supporting commercial strategy and client relationship growth through solution-oriented delivery and domain expertise.
Strong stakeholder management skills with a proven track record of cross-functional collaboration in complex environments.
Advanced proficiency with CAT tools, TMS platforms, and structured content formats (XML, XLIFF, etc.), including experience with technology-driven process optimization.
Strategic mindset with the ability to drive operational improvements and innovation in a fast-paced, regulated environment.
Job Description
General
Recognize, exemplify, and actively promote ICON's core values centered around our commitment to People, Clients, and Performance.
Foster a culture of continuous process improvement with a focus on efficiency, scalability, and value-driven delivery in a regulated environment.
Strategic
Lead the development, implementation, and optimization of departmental processes, tools, and operational models to ensure efficiency, compliance, and scalability.
Drive continuous improvement initiatives grounded in localization best practices, technology integration, and regulatory alignment.
Maintain a deep understanding of the clinical research and pharmaceutical industry landscape and ensure this is reflected in the team’s service delivery and strategy.
Act as a key operational leader supporting the integration and growth of Language Services within ICON’s broader Clinical & Scientific Research (PCS) function.
Provide strategic direction and mentorship to Team Leads and functional staff; lead succession planning, skill development, and talent engagement efforts.
Ensure resource flexibility across teams and projects to meet evolving internal and client demands.
Inspire ownership, accountability, and performance in a global, often virtual, team environment.
Partner with Business Development, Solutions, and client-facing teams to support strategic sales efforts, including client retention and service expansion.
Functional
Develop and maintain training frameworks, process documentation, and best practice guidelines that embed localization, clinical, and regulatory expertise throughout the team.
Act as a senior point of contact and escalation for complex operational or quality challenges; guide resolution plans and CAPA development as needed.
Oversee project delivery across assigned teams, ensuring adherence to timelines, budgets, and ICON’s standards for quality, consistency, and client satisfaction.
Ensure team compliance with relevant SOPs, regulations, ISO standards, and client-specific requirements.
Collaborate with quality, IT, and operational excellence groups to assess and implement improvements in tools, systems, and service models.
Represent the department at internal and external meetings, operational reviews, and cross-functional initiatives.
Communicate functional goals, progress, and outcomes regularly to leadership, stakeholders, and client partners.
Monitor department-level performance metrics and drive accountability for achieving business and quality objectives.

What ICON can offer you:

Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.
In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

Various annual leave entitlements
A range of health insurance offerings to suit you and your family’s needs.
Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being.
Life assurance
Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.
Visit our careers site to read more about the benefits ICON offers.
At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here
Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.
Are you a current ICON Employee? Please click here to apply

Hi, I am Candice
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TA Business Partner
Full Service Division
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Location

Beijing, Shanghai

Reference: JR160722

vacancyopjusttionswidget.opt-Business Area

ICON Full Service & Corporate Support

Salary

Location

China, Xi'an

Department

Language Services

Location

Xi'an

Remote Working

Remote or Office

Business Area

ICON Full Service & Corporate Support

Job Categories

Project/ Program Manage

Manager, PCS

About this role

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About the role

Job requirements

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