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Manager Payroll

FedEx Express
Torre Diana, Rio Lerma 232, Pisos 13 y 14 Colonia Cuauhtémoc Ciudad de Mexico 06500 Cuauhtemoc, MEX Mexico
On-site

About this role

Manager Payroll

This position ensures the compliant and timely processing of payroll. The manager will lead a team of payroll team members, drive operational excellence through process standardization and continuous improvement, and collaborate with cross-functional stakeholders to support key business objectives and foster a positive employee experience.

Key Responsibilities

  • Payroll Operations & Leadership

  • Lead, coach, and develop a multi-regional payroll team to ensure accurate and timely payroll delivery.

  • Provide expert advice and guidance on all payroll matters, acting as the escalation point for complex operational and compliance issues.

  • Recruit, develop, motivate, and manage team performance, providing the necessary guidelines and tools to achieve individual and team objectives.

  • Governance, Compliance & Policy

  • Develop, implement, and maintain global payroll policies, procedures, and internal controls to ensure data integrity and audit readiness.

  • Ensure strict compliance with all international, national, and local payroll, tax, and labor regulations.

  • Process Improvement & Transformation

  • Drive continuous improvement initiatives, including the automation of systems and standardization of payroll processes to enhance operational efficiency.

  • Lead the design and implementation of best practices within the payroll function.

  • Support system implementations, upgrades, testing, and optimization efforts.

  • Utilize data-driven insights and performance metrics to identify opportunities, support recommendations, and make informed decisions.

  • Stakeholder & Vendor Management

  • Build and partner effectively with a network of key stakeholders and senior management to maintain payroll data accuracy, manage contract negotiations, monitor service performance, and align escalations with optimal outcomes.

  • Finalize and present strategic plans and business cases to senior management for approval.

  • Complex Case & Project Management

  • Manage complex payroll matters.

  • Lead and oversee payroll-related projects and transformation initiatives.

  • Proactively identify and analyze business issues and opportunities, evaluating and deciding on high-impact solutions.

  • Bachelor’s degree in Finance, Accounting, Human Resources, Business Administration, or a related field.

  • A minimum of 5+ years of progressive experience in payroll.

  • Proven experience in a leadership or managerial role, with the ability to manage a diverse team, including clerical and professional staff.

  • Strong knowledge of global payroll operations, tax compliance, and statutory requirements.

  • Experience managing payroll for a large and diverse employee base

  • Demonstrated experience working effectively within a complex, matrixed organization.

  • Excellent analytical, problem-solving, and decision-making skills.

  • Strong stakeholder management and communication skills, with the ability to present to senior leadership.

  • Proficient in English

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