Manager, Payments

Manager, Payments

TelevisaUnivision is the world’s leading Spanish-language media company. We are investing in our content, our people and our digital platforms, including streaming, social, audio, linear television and live events. As we continue to drive the growth of our global streaming platform, ViX, delivering reliable and frictionless payment experiences is essential to support our subscription business and user experience.

The ViX team is looking for a Payments Manager responsible for managing relationships with payment providers, monitoring payment performance, and supporting continuous optimization of our digital payments ecosystem.

This position will work closely with Product, Customer Care, Finance/Administration, Legal and other areas to support payment integrations, fraud prevention, optimization of transactional flows and daily payment-related operations. The Payments Manager will monitor key performance indicators, identify problems and opportunities, and work with internal teams and external partners to increase approval rates and reduce friction in the user experience.

YOUR DAY-TO-DAY: (Responsibilities)

• Manage and maintain strong relationships with payment service providers, acquirers, processors and other payment partners.
• Monitor payment performance, including approval rates, availability, fraud, costs, chargebacks and other relevant KPIs.
• Proactively identify issues and opportunities related to payment performance and coordinate corrective actions.
• Escalate and resolve operational incidents with payment providers, minimizing impact for users and the business.
• Participate in evaluating new providers, technologies and payment solutions according to business needs.
• Oversee disputes and chargebacks, coordinating with payment providers and internal teams to minimize impact.
• Prepare and present periodic reports on payment performance and information relevant to internal stakeholders.
• Collaborate closely with Product and Technology teams to support payment integrations and initiatives.
• Review fraud prevention rules with Product and make adjustments as needed.
• Support ongoing optimization of transactional flows, including checkout, payment retries and transaction routing, to maximize approval rates and minimize user friction.
• Collaborate with Customer Care, Finance/Administration, Legal and other areas to support operational payment requirements.
• Ensure payment provider contracts and applicable regulatory certifications stay up to date.
• Identify opportunities to improve processes, tools and operational flows related to payments.
• Develop and support initiatives aimed at increasing approval rates and improving the user payment experience.
• Keep documentation of major processes and procedures related to payments up to date.

YOU HAVE: (Skills, Qualifications and

Experience

• Required)

• More than 8 years of experience in payments, fintech, e-commerce, digital media, streaming or related areas, ideally including at least 2 years in leadership roles.

• Proven experience managing relationships with payment service providers (PSPs), acquirers and processors.

• Experience working closely with Product and Technology teams on payment integrations and fraud prevention initiatives.

• Strong knowledge of the digital payments ecosystem, including cards, alternative payment methods, digital wallets and local payment methods in Latin America.

• Solid understanding of key payment metrics, including approval rate, chargeback rate, fraud rate and cost per transaction.

• Strong analytical skills and ability to interpret data, identify trends and issues, and translate findings into concrete actions.

• Strong negotiation and third-party relationship management skills.

• Excellent communication skills and ability to present results and recommendations to different levels of the organization.

• Ability to work autonomously, take ownership and quickly adapt to existing processes and systems.

• Experience in streaming, subscription services or recurring payment models is desirable.

• Advanced English required.

• ELIGIBILITY REQUIREMENTS

• Availability to work in Mexico City.

• Work experience and education will be verified.

• Univision is an employer that offers equity and equal opportunity. All qualified applicants will be considered for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, veteran status, age or any other characteristic protected by law.

• About Us

• About TelevisaUnivision

• TelevisaUnivision is the world’s leading Spanish-language media company. Powered by the largest library of owned Spanish-language content and a prolific production capability, TelevisaUnivision is the top producer of original content in Spanish across news, sports and entertainment verticals. This original content powers all of TelevisaUnivision’s platforms, which include market-leading broadcast networks Univision, Las Estrellas, Canal 5 and UniMás, and a portfolio of 38 cable networks, which include TUDN, Galavisión, Distrito Comedia and TL Novelas. The company also operates the leading Mexican movie studio, Videocine, and owns and operates the largest Spanish-language audio platform in the U.S. across 35 terrestrial stations and the Uforia digital platform. TelevisaUnivision is also the owner of ViX, the largest Spanish-language streaming platform in the world. For more information, please visit televisaunivision.com.

• Sobre TelevisaUnivision

• TelevisaUnivision es la compañía líder de medios en español en el mundo. Impulsada por la biblioteca propia más grande de contenido en español y una alta capacidad de producción, TelevisaUnivision es el más grande productor de contenido para las verticales de noticias, deportes y entretenimiento. Este contenido original es lo que impulsa las plataformas de TelevisaUnivision, que incluyen las cadenas de transmisión líderes Univision, las estrellas, Canal 5, y UniMás, y un portafolio de 38 canales de televisión de paga, que incluyen TUDN, Galavisión, Distrito Comedia, y TL Novelas.

• La compañía además opera el estudio de producción cinematográfica líder en México, Videocine, y posee y administra las plataformas más grandes de audio en español en Estados Unidos en 35 estaciones y la plataforma digital Uforia. TelevisaUnivision también es propietaria de ViX, el servicio de streaming en español más grande del mundo. Para más información, por favor visita televisions/univision.com.

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