Manager, Operations - Night shift

Company Description

Want to join a key team that helps the world read?

Ingram Content Group UK Ltd, is a leader in providing a comprehensive suite of inventory-free on-demand print and distribution services for books to the publishing industry. Lightning Source gives the publishing community options to print books in any quantity, one to 10,000, and provides its customers access to the most comprehensive worldwide bookselling channel in the industry.

The world is reading, and it is our goal to connect as many people as possible to the content they want in the simplest ways. If you want to be part of a customer-centric team that strives for excellence, collaboration, innovation, we can’t wait to meet you!

Job Description

Job Summary

This role is responsible for managing the overall assigned shift operations to optimize production and quality while reducing costs. The manufacturing shift manager oversees multiple manufacturing process through hands-on leadership. Ensures departments are meeting expectations through building credibility, mastering products and manufacturing processes, evaluating Supervisors and Leads capabilities and building and solidifying relationships with key managers. Supervises all associates, directly or indirectly, and takes responsibility of the assigned shifts day to day operations. The Manufacturing Shift Manager drives performance, productivity improvements and develops both machine and staff utilization lowering the company’s CPU.

Essential Job Duties:

• Effectively manage all operations to ensure KPI’s targets and business objectives are met and maintained within production, quality, cost, delivery.
• Ensure operations are conducted in compliance with LSI global quality specifications, whilst meeting customer SLA’s.
• Coordinates with other LS Departments, to resolve customer complaints, rush orders and meet client needs.
• Organise and facilitate daily Team Leader and Supervisor meetings, ensuring effective and relevant communications throughout all areas of responsibility, prioritising workloads and ensuring maximum process efficiency
• Responsible for yield improvement & non value-added process reduction
• Initiate and implement best practice process, techniques and drive lean manufacturing and 5S
• Create innovative solutions to problems and opportunities to increase productivity
• Work alongside the other 3 Manufacturing Shift Managers to ensure ‘4 shift manufacturing consistency’, correct manning levels, holiday cover where applicable and identify cross functional training needs for development of all shop floor staff and Team Leaders, completing training records to the required standard.
• Develop others to support the site talent and succession plan
• Measurement of Quality, Cost, Delivery and People and produce statistic reports
• Ensure all activities on site are carried out in a safe manner, in line with policies, ensuring that all Health, Safety and Environmental statutory requirements are met
• Encouraging a total safety culture using observation and feedback techniques, and implementing improvements.
• Ensure consistency in the application of the companies disciplinary, grievance and absence procedures
• Ensure appraisals and reviews are effectively carried out with staff.
• Interviews applicants, approves hiring decision and oversees training,
• Record accident information as required, followed by, completing any incident reports; carrying out follow-up investigations
• Ensures compliance to all other HR Policies & Procedures
• Ensure all staff are aware of LSUK overall objectives
• In addition to the above the Manufacturing Shift Manager will perform other duties as reasonably requested by the management team
• To be responsible for your own Health and Safety and be aware of factors affecting your colleagues in order to maintain a safe environment.
• To report any accidents, potential hazards to the Health and Safety team immediately. Performance Measures

Quality KPI’s

Cost KPI’s

Delivery KPI’s

People KPI’s

Customer feedback

Achievement of yearly personal targets and objectives

Feedback from internal colleagues, peers

Profit and loss performance of the site

Relationship developer

Organised

Analytical

High level of drive and commitment

Customer Service skills

Problem solving skills

Qualifications

• Qualifications (Typical Experience, Typical Education, Knowledge/Skills/Abilities):

• Experience:

• At least 5 years’ experience as a Manufacturing/Production Shift Manager or similar position

• At least 5 years’ experience working with a Warehouse / Production / Distribution Management System

• At least 5 years’ warehouse experience in a fast paced, high volume environment

• Education:

• Preferred: Relevant manufacturing/engineering degree

• Preferred: Six sigma or Lean certification

• Essential: GCSE Maths, English, science

• Skills:

• Good interpersonal, leadership and motivation skills

• Intermediate level excel

• Experience working in a FMCG environment or any exposure of fast-paced manufacturing operation

• Good knowledge of Continuous improvement & the Lean Principles

• Good awareness of supply chain

• Ability to delegate

• Possess safety qualification preferable IOSH or NEBOSH

• Be computer literate

Excellent communicational skills are required at all levels; both verbally and written, with specific emphasis on:

• An ability to carry out team briefings, participate in detailed shift handovers and write concise reports

• Experience with co-ordinating and supervising work activities including shift personnel

• Must be able to demonstrate good organisational skills

• Have a willingness to operate flexibly over a wide range of work areas

• Ability to think logically and solve problems effectively and efficiently

• Strong leadership presence

• Resilient

• Excellent communicator

• Positive team player

• Self-starter

• Essential Physical Demands:

• Ability to walk and stand as needed

• Ability to grip/grasp as needed

• Ability to lift/carry in full range of motion up to 60lbs as needed

• Ability to push/pull in a warehouse environment up to 70lbs force to push as needed

• Ability to bend, squat/kneel, twist/turn, climb, crawl, reach above shoulder, and type/keyboard frequently

• Ability to work a flexible schedule which could include nights and weekends & ability to travel as needed

• Ability to be trained and operate power industrial equipment

• Exposure to wide range of temperatures

Additional Information

Perks/Benefits

• Competitive salary
• Life Assurance
• Discretionary bonus scheme
• Single healthcare cover
• Continuous Professional Development and Training Opportunities
• Free Hot drinks
• Long Service Awards
• Cycle to Work Scheme