Manager, Operations

Job title: Manager, Operations

Job Summary

The Operations Manager, Infrastructure Services – Burbank Studio Lot, is responsible for the day-to-day operation, maintenance, and reliability of infrastructure systems supporting one of The Walt Disney Company’s most complex studio campus environments. This role leads a large multi-trade operation responsible for maintaining critical building systems, utilities, grounds, hardscapes, and trade services that support active studio production, corporate operations, executive offices, and business partners.

This position serves as a key operational leader within Corporate Real Estate Operations’ Infrastructure Services team and is responsible for leading union and non-union personnel, executing maintenance and repair programs, managing operating budgets, supporting recurring capital planning, and delivering a high level of client service in a safe, reliable, and cost-effective manner.

The Operations Manager partners closely with Engineering Services, Capital Planning, Design & Delivery, Safety, Security, Production Services, Client Services, Labor Relations, Human Resources, FP&A, Finance, Sourcing, and external service providers to ensure infrastructure operations are aligned with business needs, asset lifecycle priorities, financial targets, and long-term campus strategies.

What You Will Do

Infrastructure Operations & Maintenance Leadership

• Lead day-to-day infrastructure operations for the Burbank Studio Lot, including maintenance, repair, and operation of building systems, central utility infrastructure, grounds, hardscapes, and campus trade services.
• Manage multi-trade operations across Electrical, HVAC, Plumbing, Landscaping, Utility Workers, Paint, Mill/Carpentry, and support staff.
• Maintain operational reliability of critical infrastructure systems, including electrical distribution, emergency power, HVAC, plumbing, building automation/controls, site utilities, stormwater systems, life safety systems, and other campus support infrastructure.
• Drive preventive, predictive, and corrective maintenance programs using CMMS data, asset condition assessments, work order trends, field inspections, and operational metrics.
• Coordinate emergency response activities related to infrastructure failures, utility outages, weather events, life-safety conditions, production impacts, and other operational disruptions.
• Conduct routine field assessments and site walks to identify asset deficiencies, deferred maintenance, operational risks, customer service needs, and capital renewal opportunities.
• Balance daily reactive work, preventive maintenance, production support, client service requests, and project-related work while maintaining service levels and infrastructure reliability.
• Maintain documentation related to infrastructure assets, drawings, as-builts, single-line diagrams, maintenance records, work order history, and operating procedures.

Union Workforce & Labor Leadership

• Lead a large multi-trade workforce that includes directly represented union employees, foremen, gang bosses, supervisors, support personnel, contractors, and third-party service providers.
• Provide day-to-day leadership and direction to trade leadership teams across HVAC, Electrical, Plumbing, Utility, Landscaping, Paint, and Mill/Carpentry functions.
• Partner with Labor Relations, Human Resources, and union leadership to support contract administration, workforce planning, employee relations, grievance resolution, and a productive labor-management environment.
• Ensure work is assigned and executed in alignment with applicable collective bargaining agreements, company policies, jurisdictional requirements, safety standards, and operational priorities.
• Manage labor utilization, staffing plans, overtime requirements, contracted services, workload balancing, and resource allocation across multiple trades.
• Develop foremen, gang bosses, and emerging leaders through coaching, mentoring, performance management, succession planning, and training.
• Promote a culture of safety, accountability, professionalism, teamwork, customer service, and continuous improvement.

Financial & Strategic Management

• Own development and management of campus operating budgets, ensuring alignment with service levels, labor strategies, maintenance requirements, asset reliability needs, and operational performance targets.
• Partner closely with FP&A teams to prepare Annual Operating Plan expense budgets, monthly forecasts, quarterly forecasts/reforecasts, variance explanations, and financial updates.
• Manage labor forecasting, overtime planning, material spending, service contracts, repair costs, and other operating expenditures while identifying opportunities for cost control and service improvement.
• Partner with the Capital Planning team to develop recurring annual capital plans, incorporating asset condition, lifecycle replacement needs, maintenance trends, operational risks, client impacts, and long-range campus requirements.
• Support development of 1–5 year capital maintenance plans by identifying infrastructure deficiencies, end-of-life assets, deferred maintenance exposure, reliability risks, and business continuity needs.
• Use CMMS data, maintenance history, failure trends, field assessments, asset condition information, and operational feedback to prioritize capital investments and justify funding requests.
• Partner with Engineering Services, Capital Planning, Design & Delivery, FP&A, Finance, and Sourcing to develop scopes of work, cost estimates, project justifications, lifecycle analyses, and investment recommendations.
• Support capital project intake, prioritization, forecasting, and closeout activities to ensure completed work aligns with operational needs and asset records are updated.
• Establish and manage operational KPIs focused on reliability, maintenance effectiveness, labor productivity, work order performance, customer service, backlog, asset availability, safety, and cost performance.
• Partner with Sourcing and Procurement to develop scopes of work, support bid evaluations, manage vendor performance, and negotiate maintenance/service contracts that achieve operational and financial objectives.

Capital Projects & Engineering Coordination

• Partner with Engineering Services and Design & Delivery teams during planning, design, construction, commissioning, turnover, and post-project operational support.
• Review proposed infrastructure designs for constructability, maintainability, operational requirements, code compliance, safety, access, shutdown requirements, lifecycle cost, and long-term serviceability.
• Provide operational input into capital projects, tenant improvements, infrastructure upgrades, production support projects, and campus modernization efforts.
• Coordinate with operating teams to plan outages, temporary services, access requirements, labor support, safety controls, and stakeholder communications.
• Support commissioning, punch list resolution, asset turnover, documentation updates, and transition of completed projects into maintenance programs.
• Identify opportunities to improve reliability, resiliency, energy efficiency, maintainability, and operational performance through capital projects and repair programs.

Studio Operations & Client Partnership

• Support active studio production, corporate operations, executive spaces, events, and business partners by ensuring infrastructure services are responsive, reliable, and coordinated.
• Partner with Production Services, Studio Operations, Security, Client Services, Safety, Engineering, and business stakeholders to coordinate maintenance activities, utility outages, repairs, special events, and operational support.
• Balance client service needs with infrastructure reliability, safety requirements, trade availability, labor agreements, and financial discipline.
• Communicate clearly with technical and non-technical stakeholders regarding infrastructure work, outages, repair plans, risks, timelines, and business impacts.
• Provide practical solutions to complex operational issues while minimizing disruption to production operations, employees, guests, executives, and business partners.
• Maintain high standards of customer service, workplace readiness, safety, and campus appearance.

Safety, Compliance & Risk Management

• Champion a strong safety culture across all trades, vendors, contractors, and operational teams.
• Ensure compliance with company safety programs, OSHA requirements, ap