About this role
About the Role Navan is seeking a Manager of Travel Operations Back-Office to lead and develop a team of analysts focused on BSP/ARC reconciliation and debit/credit memo dispute/loss management. You will oversee daily operations, set clear performance goals, and foster a collaborative, high-performing environment. As a subject matter expert in IATA/BSP and ARC settlement operations, you will guide process improvements and ensure alignment with Navan's values and objectives. What You'll Do
- Lead, motivate and develop our team of analysts focused on BSP/ARC reconciliation and debit/credit memo dispute/loss management.
- Oversee daily operations, set clear performance goals, and foster a collaborative, high-performing team environment.
- Act as subject matter expert in IATA/BSP and ARC settlement operations.
- Communicate effectively with stakeholders, drive conflict resolution, and apply strategic thinking to maximize productivity and outputs.
- Ensure outputs are high quality and that individual team members reach their full potential while aligning with Navan's core values and business objectives. What We're Looking For
- Strong communicator with a proven track record of effective leadership, conflict resolution, and strategic thinking.
- Experience as a subject matter expert in IATA/BSP and ARC settlement operations.
- Ability to maximize team productivity, ensure high-quality outputs, and support the development of team members.