Manager of Postal, Shipping & Receiving Services

Position Title Manager of Postal, Shipping & Receiving Services

UIW Mission

University of the Incarnate Word is a Catholic institution that welcomes to its community persons of diverse backgrounds, in the belief that their respectful interaction advances the discovery of truth, mutual understanding, self-realization, and the common good.

Position Summary

The Manager of Postal, Shipping & Receiving Services is responsible for the overall management, coordination, and supervision of University mail services, shipping and receiving operations, and postal compliance activities. This position ensures the efficient processing, distribution, collection, and delivery of incoming and outgoing mail, and packages, and freight for all University departments, students, faculty, staff, and affiliated entities. The Manager of Postal, Shipping & Receiving Services reports to the Director of Procurement and Other Support Services.

Benefits

• UIW has been identified year after year as one of the nation’s Great Colleges to Work For based on employee feedback. UIW offers an outstanding benefits package for full-time employees that includes medical, dental, vision, flexible spending accounts, numerous paid holidays, vacation and sick leave. Tuition benefits include UIW tuition waivers, tuition exchange programs and Brainpower Connection discounts for employees and dependents. Retirement benefits include 403b retirement plans with a 7% employer match, plus a retirement health solution. We also offer employer-paid Life/AD&D, long-term disability, pet insurance, an Employee Assistance Program (EAP), wellness programs, employee discount program, Public Service Loan Forgiveness (PSLF) eligibility and more. Please refer to the Human Resources webpage for additional details on our benefits and eligibility.

• Job Duties

• Operations Supervison

• Description of Job Duties

• Hire, train, supervise, and evaluate postal operations and shipping and receiving personnel.

• Develop work schedules and assign responsibilities.

• Conduct performance evaluations and provide coaching and professional development.

• Promote a customer-service-oriented work environment.

• Ensure compliance with university policies and safety procedures.

• Perform other duties as assigned.

• Operations Management

• Description of Job Duties

• Plan, organize, and manage daily postal operations, including mail processing, sorting, distribution, and delivery.

• Manage all incoming and outgoing mail, parcels, express shipments, and accountable mail.

• Oversee USPS, courier, and shipping carrier relationships, including FedEx, UPS, DHL, and regional providers.

• Monitor service levels and resolve delivery or shipping issues.

• Compliance and Regulatory Oversight

• Description of Job Duties

• Maintain compliance with United States Postal Service regulations and requirements.

• Ensure adherence to shipping regulations involving hazardous materials, restricted items, and international shipments.

• Develop and maintain departmental procedures and operating manuals.

• Stay current with postal industry changes, rate adjustments, and best practices.

• Financial Management

• Description of Job Duties

• Prepare and manage departmental budgets.

• Monitor postage expenditures and shipping costs.

• Reconcile postage accounts and meter activity.

• Analyze shipping trends and recommend cost-saving opportunities.

• Assist with contract negotiations and vendor management activities.

• Customer Service and Communication

• Description of Job Duties

• Serve as the primary point of contact for mail and shipping-related inquiries.

• Address customer concerns and service requests promptly.

• Develop communications regarding service interruptions, holiday schedules, and operational changes.

• Partner with campus departments to identify and implement service improvements.

• Technology and Reporting

• Description of Job Duties

• Manage postal management software, package tracking systems, and shipping platforms.

• Maintain accurate operational records and reporting metrics.

• Prepare monthly and annual reports on service volumes, postage expenses, carrier performance, and departmental activities.

• Utilize data analytics to improve operational efficiency and customer service.

• Safety and Security

• Description of Job Duties

• Ensure compliance with University safety standards and applicable federal regulations.

• Implement procedures for suspicious mail handling and emergency response.

• Maintain secure mail and package handling processes.

• Conduct periodic audits of postal operations and inventory.

Qualifications

• Knowledge Skills and Abilities

• Strong knowledge of USPS regulations, mail processing procedures, and shipping carrier requirements.

• Strong leadership and employee development skills.

• Excellent customer service and communication abilities.

• Ability to manage multiple priorities and deadlines.

• Proficiency with Microsoft Word, Excel, Outlook, Teams, and OneDrive or similar products.

• Ability to effectively learn and use shipping management software, as well as inventory management and package tracking systems.

• Strong analytical and problem-solving skills.

• Ability to maintain confidentiality and handle sensitive information.

• Ability to drive University vehicle in the drop-off/delivery of postal parcels.

• Ability to work effectively with individuals from diverse communities and cultures.

• Employee shall adhere to all applicable rules and regulations of the University, the Conference, and the NCAA.

• Required Education

• High school diploma or GED equivalent.

• Required Work Experience

• Three (3) years of progressively responsible experience in postal operations, shipping and receiving, logistics, or related operations.

• One (1) year of lead or supervisory experience in postal operations, shipping and receiving, logistics, or relevant operations.

• Preferred Qualifications

• Associates Degree or higher in related field.

• Experience working in a higher education environment.

• Certified Mail and Distribution Systems Manager (CMDSM) certification.

• Certified Mail Manager (CMM) certification.

• Familiarity with enterprise systems such as Banner or similar ERP platforms.

• Required Certifications, Licenses or Registrations

• Must have a valid driver’s license, driving record that is insurable by UIW insurance carrier, and be at least 21 years of age, as required to drive for UIW.

• Work Hours

• Monday through Friday 8am to 5pm with extended hours as needed to meet departmental goals. Note that occasional evenings or weekend work during peak periods, special events, or emergencies may be required.

• Physical Demands

• Ability to lift and move packages weighing up to 50 pounds.

• Ability to push/pull dollies and equipment carts holding up to 100lbs.

• Ability to move about work area, bend, crouch, climb small ladders, and perform repetitive movements throughout the workday.

• Fine motor hand skills to be able to operate mail processing and material handling equipment.

• Office and campus mailroom environment with confined spaces.

• Occasional exposure to varying weather conditions during deliveries.

• Ability to regularly move about campus and external sites to deliver/receive/drop-off packages.

• Posting Details

• Posting Number

• AS2330PO

• Number of Vacancies

• 1

• Job Type

• Full Time

• Job Category

• Administrator (exempt)

• Desired Start Date

• 12/01/2026

• Position End Date (if temporary)

• Reports to

• Director of Procurement and Other Support Services

Salary

$57,000 Annualized

Open Date 2026-10-27

Close Date

Open Until Filled Yes

Special Instructions to Applicant N/A.

EOE UIW is committed to a policy of equal opportunity in employment, without regard to race, color, sex, sexual orientation, citizenship status, national origin, age, marital status, disability, genetic information, gender identity or expression, veteran status, pregnancy, and religion (except in limited circumstances when religious preference is both permitted by law and deemed appropriate as a matter of University policy).

Title IX

This position is considered a “Responsible Employee” under Title IX federal regulations and “Mandatory Reporter” under Texas state law and the UIW Sexual Misconduct Policy. As a Mandatory Reporter, this position requires you as the employee to promptly report any incident that you witness or receive information about Title IX violations. These reporting responsibilities are set out in the UIW Sexual Misconduct Policy.

Applicant D