Manager of Enterprise Accounts
About this role
About the Role Factorial is seeking a Manager of Enterprise Accounts to lead the performance of its most strategically important accounts within the Customer Experience leadership team. This role manages a team of Key Account Managers and focuses on growing, renewing, and deepening product adoption across enterprise portfolios while building KAMs' commercial capability to operate at the executive level. What You'll Do
- Portfolio ownership: Drive Net Dollar Retention, Gross Renewal Rate, and expansion ARR across the full account portfolio. You own the number — not just the process.
- Coach and develop a team of Key Account Managers to operate at C-suite level and win complex renewals and negotiations.
- Set the commercial strategy for the portfolio and partner with Enterprise Sales, Product, and Finance.
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