Manager of Clinical Services

Grace Health is seeking a skilled and dynamic **Manager of Clinical Services to oversee and guide the daily operations of our clinical teams. This leadership role is critical in ensuring the delivery of high-quality patient care and supporting the success of our clinical programs.

We offer a competitive salary, a comprehensive benefits package, and a sign-on bonus of $2,000 for the right candidate!($1,000 after successful completion of your probationary period and $1,000 after 6 months).

BENEFITS

• Medical, vision, dental, life and disability insurance

• 401K match

• 8 paid holidays

• Generous PTO accrual

• Employee wellness program focusing on physical, mental, and financial wellness

• No weekend shifts

• EXAMPLES OF DUTIES: (This list may not be all inclusive.)

• 1. Oversees department operations ensuring that high quality patient-centered healthcare is provided with excellence in quality, service, and access.

• Promotes a team-based environment where patient-centered healthcare is provided with excellence in quality, services, and access.

• Collaborates with staff to establish clear expectations, monitoring performance, and tracking progress toward departmental goals.

• Oversees the day-to-day functions of the department.

• Maintains and evaluates data related to departmental performance, including staff and operational efficiencies, customer service, productivity, staffing, and costs. Identifies and implements opportunities for performance and financial improvement.

• 2. Process improvement and workflow optimization.

• Commits to a focus on continuous improvement of workflow processes and procedures.

• Identifies opportunities for process improvement using efficient and cost-effective approaches, follows PDSA process for implementation of changes.

• 3. Collaboration with other leaders and staff to achieve high performance in operations.

• Works closely with patient services managers to problem-solve operational issues involving clinical services such as patient schedules, access, and daily flow.

• Collaborates with other clinical managers to establish and implement organizational policies and procedures, ensuring consistency across all departments.

• Works closely with clinical managers to evaluate, enhance systems, forms, procedures, and methods used in providing clinical care.

• Collaborates with providers on clinical services. Participates in process improvement discussions for meeting patient care and customer service objectives.

• Contributes to the preparation of the annual budget and takes a lead role in managing financial resources.

• 4. Strategic planning, financial management and overall management and direction.

• Manages department staffing needs, including hiring, evaluations, training and policy compliance. Conducts supervisory responsibilities in conjunction with Human Resources.

• Leads and develops staff by providing feedback, building skills and knowledge, and developing a high-performing team.

• Supports the organizational mission and contributes to the development of organizational objectives and policies, ensuring that employees understand them.

• Coordinates with Finance on the development and maintenance of the departmental budget; monitors and addresses spending and ongoing budgetary compliance.

• Establishes departmental performance benchmarks/expectations and reviews performance compared to established expectations.

• Collaborates with leadership to develop strategies that support departmental growth, identify new revenue opportunities, reduce costs, and address future needs through innovation and strategic partnerships

• PERFORMANCE REQUIREMENTS

Knowledge, Skills and Abilities:

• Knowledge of organizational policies, procedures and systems.

• Knowledge of EHR and other systems and processes.

• Strong computer skills and knowledge.

• Knowledge of the principles of finance and budgeting to develop and manage a budget.

• Skill in planning, organizing, prioritizing, delegating and supervising.

• Knowledge of the principles and practices of employee development to train, motivate and mentor.

• Skill in exercising a high degree of initiative, judgment, discretion and decision-making.

• Skill in identifying and resolving problems.

• Ability to anticipate and react calmly in emergency situations.

• Skill in establishing and maintaining effective working relationships with patients, staff, administration and the public.

• Skill in developing and maintaining department quality improvement.

• Excellent and effective written and verbal communication skills.

• Education: Graduation from an accredited school of nursing; BSN preferred.

• Experience: Minimum four years of professional nursing preferred or equivalent experience in health care. One year of management experience , including supervision preferred.

• Certificate/License: Current RN license in the State of Michigan preferred**. Current BCLS certification.

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