About this role
BioNTech – Manager NOW AI Platform Capabilities
Mainz, Germany; Berlin, Germany | full time | Job ID: 11801
About the role
As a ServiceNow Product Owner for Platform AI Capabilities, you will play a pivotal role in shaping how AI enhances service delivery within BioNTech. Reporting to the Head of Enterprise Service Management Center for Enablement, you will lead the development and implementation of AI capabilities that improve employee experience and autonomous service delivery. Your work will directly contribute to enabling teams across BioNTech to focus on what matters most: delivering innovative solutions to patients worldwide.
Your contribution:
- End-to-end ownership: Manage the AI use-case backlog from ideation to production, ensuring measurable value delivery
- Strategic leadership: Define and communicate the vision, goals, and roadmap for ServiceNow AI Platform Capabilities aligned with organizational strategies
- Stakeholder collaboration: Partner with platform product owners, security teams, and other stakeholders to create a cohesive AI roadmap
- Continuous improvement: Optimize deployed platform AI capabilities to enhance usability and service levels while addressing system performance trends
- Capability unification: Assess and drive integration efforts across platforms involved in service chains, focusing on governance and security
A good match:
- 5+ years in product ownership, service management, or related roles within IT or enterprise platforms
- Proven track record of developing AI use cases that deliver tangible business outcomes
- Experience in measuring AI value and managing large-scale enterprise AI deployments
- Familiarity with ServiceNow modules (certifications are a plus) and ITIL-based frameworks
- Expertise in Agile methodologies, stakeholder management, and business process optimization
- Solid understanding of practical AI governance principles
- Fluent English language skills, both oral and written
Your Benefits:
It's our priority to support you:
- Your flexibility: flexible hours | vacation account
- Your growth: Digital Learning | Performance & talent development | leadership development | Apprenticeships | LinkedIn Learning
- Your value: Your voice at the table | Culture on an equal footing | Opportunities to shape & impact | Support for your full potential
- Your health and lifestyle: Company bike
- Your mobility: Job ticket | Deutschlandticket
- Your life phases: Employer-funded pension | Childcare
Your first steps: Note for applications within Europe: Please note that if you wish to claim travel expenses incurred in connection with an in-person interview, we are obliged to carry out a sanctions list check. This is carried out by our partner, HireRight. Travel expenses will only be reimbursed if this sanctions list check does not yield any matches. Reimbursement can be made provided that the check is successfully completed.
Your contributions will be processed in accordance with applicable laws and regulations. If you are considered for the position, BioNTech will conduct a background check through a service provider. You will be informed accordingly by your BioNTech-Recruiter.
BioNTech, the story
At BioNTech, we are more than just a biotechnology company – we are a community of innovators, scientists, and leaders dedicated to revolutionizing medicine by translating cutting-edge science into survival. Your contributions here have the potential to improve the health of people worldwide, especially by addressing diseases with high medical needs like cancer and various infectious diseases.
Experience a dynamic workplace that embraces diversity in all its forms. We foster innovation, encourage creativity, and develop business strategies driven by our shared passion for advancing medicine.
Working at BioNTech means striving to achieve medical breakthroughs while growing your career in a meaningful way. Apply today and become part of a mission that has the potential to change lives around the world.
BioNTech does not tolerate discrimination, favoritism or harassment based on gender, political views, religion or belief, nationality, ethnic or social origin, age, sexual orientation, marital status, disability, physical appearance, health status or any other physical or personal characteristics. BioNTech is committed to creating a diverse and inclusive work environment. We are proud to be an equal opportunity employer. The main thing is that you suit us, and we suit you!
BioNTech - As unique as you