About this role
Job Summary
The Market Support Manager ensures uninterrupted store operations within an assigned market by filling temporary leadership and staffing gaps caused by absenteeism, vacations, staffing shortages, or unexpected business needs.
This role provides operational support across multiple store locations and may assume responsibilities at any store level, including Store Manager. The Market Support Manager must be highly adaptable and able to quickly integrate into different store environments to maintain operational performance and customer service standards.
Responsibilities
- Market Coverage
- Provide temporary coverage for store roles within the assigned market, including Store Manager and Assistant Store Manager.
- Step into stores experiencing absenteeism, staffing shortages, or operational spikes.
- Maintain stable store operations and leadership during coverage assignments.
- Operational Support
- Ensure compliance with company policies, operational procedures, and service standards.
- Support sales execution, inventory management, and daily store operations.
- Assist stores during periods of increased workload or seasonal demand.
- Training and Team Support
- Provide hands-on support and coaching for store team members as needed.
- Reinforce operational standards and best practices.
- Flexibility
- Travel between stores within the market as directed by the Market Director of Stores.
- Adapt quickly to different store teams and operational needs.
Qualifications
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Leadership experience in the automotive aftermarket industry preferred.
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Prior experience as a Store Manager or Assistant Store Manager preferred.
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Strong communication, organizational, and problem-solving skills.
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Ability to work effectively in a fast-paced retail environment.
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Working knowledge of point-of-sale systems and parts cataloging.
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Proficiency in Microsoft Office and internet-based parts research.
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Flexibility to travel within the market and adjust working hours as needed.
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Leadership
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Embodies the following values: serve, perform, influence, respect, innovate, team.
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Effectively communicates by motivating and inspiring others through clear and proactive communication.
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Delivers results and drives customers success by committing and focusing on outcomes to deliver results and making the customer the center of decisions.
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Make balanced decisions and thinks strategically by being a forward thinker.
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Develops high-performing teams by providing inclusive leadership, attracting, and developing world-class talent, providing ongoing feedback, and building trust across the organization.
Position Performance Measures:
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Success in this role will be measured by the ability to maintain stability and performance across the market, including:
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Continuity of store operations during staffing gaps
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Market sales performance against quota
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Market gross profit (GP) performance against quota
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Market expense control
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Market EBITDA performance
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Customer service standards during coverage periods
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Operational execution across supported stores
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Physical Demands / Working Environment
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The physical demands described below are representative of those required to perform the essential functions of this position. Reasonable accommodation may be made where necessary.
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Regular travel up to 75% of the time- within markets
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Regularly required to stand, walk, talk, and hear.
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Frequently required to sit, stoop, kneel, crouch, climb, and crawl.
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Frequently required to lift and move products weighing up to 60 pounds.
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Must be capable of moving heavy equipment such as engine blocks and core barrels using appropriate moving aids.
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May be exposed to fumes or airborne particles in store or warehouse environments
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About Us
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As one the largest global auto parts networks worldwide, our Automotive Group is a critical part of our organization. It services our customers across North America, Europe, Australia, and New Zealand. In North America, over 500,000 parts are sold under the NAPA brand name, and they’re widely recognized for their quality parts, quality service, and knowledgeable representatives. Our international supply chain provides fast, dependable, and seamless distribution of parts to our retail stores and customers.