Manager, Market Operations (Technical)

Description

• As the Manager, Market Operations, you will lead Throne's NYC field technician team and own end-to-end field service operations, ensuring Thrones across the city are installed, maintained, and repaired to the highest standards.

Responsibilities

• Team Leadership & Development: Directly manage, mentor, and develop a team of field technicians. Conduct regular performance reviews, set clear goals, and provide ongoing coaching. Lead onboarding and training for new technicians, ensuring adherence to national standards and local market requirements. Foster a culture of safety, accountability, teamwork, and continuous improvement.

• Operations Management: Own end-to-end NYC field service operations including scheduling, workload prioritization, and technician deployment. Ensure all repair and maintenance tickets are created, assigned, and resolved in accordance with defined SLAs. Manage inventory of parts, tools, and supplies, and lead deployments of new Throne units as the market scales.

• Performance Tracking & Reporting: Track and report on key operational metrics — resolution times, uptime, technician utilization — to the Market General Manager. Create and execute plans for the proper upkeep of all workspaces, tools, and equipment.

• Cross-Functional Collaboration & Process Improvement: Translate field learnings into documented processes and technical knowledge base contributions. Execute centrally defined training programs ensuring compliance and standardization. Identify operational inefficiencies and proactively propose improvements.

• Is This You?

• 5+ year of exp managing field teams/assets

• Proven track record of managing, mentoring, and advancing the careers of frontline personnel

• Deep competency in electrical and plumbing systems, with the ability to read complex technical diagrams and schematics

• Operational experience overseeing field activities including maintenance, sanitation, workforce scheduling, and route optimization

• Proficiency in developing and maintaining operational workflows around ticketing and inventory management

• Exceptional diagnostic skills to identify root causes and implement sustainable solutions

• Superior interpersonal and communication skills to lead teams and coordinate with cross-functional partners

• Ability to remain agile and productive in a high-growth, fast-paced startup environment

• Willingness to support the market during weekends or non-standard hours as needed

• Bachelor's degree in Engineering or Operations, or significant professional trade experience in lieu of a degree

• Valid driver's license with a history of safe driving

• Ideal Candidate

• Experience scaling a field service operation in a startup or high-growth environment

• Certification or license in plumbing, electrical work, or a related trade

• Familiarity with smart technologies or IoT devices

• Prior experience in portable sanitation, facilities management, or infrastructure

• New York State or NYC-specific trade or construction knowledge

• OSHA 10 or OSHA 30 certification

Benefits

• Competitive salary: $130K-145K + equity

• Comprehensive health insurance

• Flexible Paid Time Off

• Throne is a proud Equal Opportunity Employer, and we are committed to pursuing and hiring a diverse workforce. We believe that every person has a right to equal employment opportunities without discrimination, and that diversity contributes to the overall health of the organization. We do not discriminate based on race, color, national origin, ancestry, citizenship status, religion, sex, sexual stereotyping, sexual orientation, gender, gender identity, gender expression, age, marital status, mental or physical disability, medical condition, genetic information, military or veteran status, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other protected characteristic. Employment may be contingent upon Throne’s receipt of an acceptable and job-related drug test, motor vehicle report, and/or background check, as applicable and permissible by law.