Manager, Loyalty Experiences MEA APAC

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Full-Time

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Permanent

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ACCOR

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Manager, Loyalty Experiences MEA APAC

Region

MEA SPAC

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Company Description

Join the Accor Group, an ecosystem of over 5,500 hotels, 10,000 restaurants, and lifestyle destinations, in 110 countries.

As one of our 5,000+ Corporate Heartists®, come pursue your passion to the vibrant rhythm of the hospitality industry.

With us, your personality is valued, your opportunities for growth know no boundaries. Every action you take can have a positive and memorable impact on the experience of our customers, your colleagues, and also, on the planet, contributing to pioneering the art of responsible hospitality.

Become a Heartist®, and let your heart guide you into a world where life pulses with passion.

Job Description

As the Manager, Loyalty Experiences MEA APAC, you will play a key role in bringing ALL Accor to life across the region by driving loyalty culture, creating memorable member experiences, and strengthening member engagement. Reporting to the Director, Loyalty Experience MEA APAC, you will

• Lead the development of an AI-enabled loyalty culture across more than 1,000 hotels, empowering Heartists through innovative learning, training, and engagement initiatives.
• Curate and deliver exclusive Limitless Experiences that connect members with their passions through unique events, partnerships, and brand experiences.
• Drive member engagement and loyalty growth by enhancing recognition, optimizing member journeys, and collaborating with CRM, Marketing, and Digital teams.
• Leverage data, customer insights, and emerging technologies to identify opportunities, measure performance, and continuously improve the member experience.

Qualifications

• Bachelor's degree in Hospitality, Business, Marketing, or a related field, with significant experience in loyalty, customer experience, hospitality, or marketing.

• Strong project management and stakeholder management skills, with the ability to lead initiatives across multiple markets and teams.

• Analytical mindset with experience interpreting data, identifying opportunities, and translating insights into actionable strategies. Passion for AI is highly appreciated.

• Excellent communication and interpersonal skills, combined with a passion for customer-centricity, innovation, and emerging technologies.

• Additional Information

Our commitment to Diversity & Inclusion:

• We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

• Why Join Us?

• Be part of a global hospitality leader committed to innovation and excellence.

• Drive impactful projects that shape customer experiences

• Work in a dynamic, multicultural environment with opportunities for growth.

• Apply

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• Discover a world where life pulses with passion

• Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

• When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

• LET

• YOUR PASSION SHINE

• We foster

• oun

• our creativity, our excellence and progressiveness. We interconnect with

• each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in

• being part of a wider global team leading the way in local sustainability

• initiatives. Working together with our communities, we will empower you to

• make your own meaningful impact.

• LEARN ABOUT US

• Let your passion shine

• We take pride

• in promoting heartfelt hospitality with

• a French Zest, valuing passion, excellence

• and emotional intelligence. We pioneer

• a committed and sustainable approach

• to luxury, encouraging

• openness and inclusivity. We value

• new encounters with colleagues and

• guests from all horizons with a goal

• of creating a distinctive culture together.

• JOIN US

• List #1

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