Manager, IT Business Systems Analysis

Manager, IT Business Systems Analysis

As the Manager, IT Business Systems Analysis, Alcon's Information Technology function, is primarily responsible for leading a team of analysts to ensure IT systems meet business requirements and are delivered on time. You will run day-to-day operations, build effective relationships with business partners, and enhance IT solutions to align with business needs.

In this role, a typical day will include:

• Manage a team of IT business analysts, ensuring the successful delivery of technology solutions across two sites in Tuas
• Collaborate with business leaders to identify technology needs and define requirements, ensuring IT systems and solutions align with business goals and objectives
• Oversee and Lead project execution, ensuring deadlines are met and quality standards are maintained
• Mentor and develop junior analysts, ensuring they have the necessary skills and knowledge to succeed
• Make decisions related to project management, resource allocation, and IT system design
• Provide recommendations to senior leadership regarding technology improvements and process optimizations
• All associates must adhere to GxP regulations by strictly following Standard Operating Procedures (SOPs), maintaining accurate and complete documentation, ensuring rigorous quality control, and completing all required training.
• Associates are responsible for meeting their individual job requirements and contributing to the overall compliance of the organization. Compliance with regulatory requirements and a commitment to continuous improvement are essential to our operations.
• Responsible for the day-to-day operations and management of the service/system(s), ensuring that they are stable, has business continuity (as appropriate), running with minimal disruption to manufacturing operations, and maintained in a validated state.
• Operational and management tasks includes and not limited to the following:
• capacity, incident, problem, change, patch and lifecycle management
• owns and/or approves IT operational procedures
• leads crisis management (including priority 1/2 IT incidents) with relevant stakeholders and Head of IT, if required
• maintain and ensure all application data is consistent across the various repositories
• leads gaps assessment
• Ensure adherence to IT, security and compliance standards/requirement set out and defined by external regulatory bodies, Alcon IT and/or Quality Organization.

WHAT YOU’LL BRING TO ALCON:

• Degree in Information Technology (Information Systems, Computer Science, Business Analytics) or equivalent technology related field.
• Minimum: 10+ years in a Senior IT Business Analyst or equivalent position in a manufacturing environment (Medical Device / Pharmaceutical industry preferred)
• Experience in full implementation of mid-large scale IT or OT system as the Technical SME / Project Manager
• Experience in leading a team (physical and remote) to deliver and support IT and/or OT systems (prior experience will be an added advantage)
• Hands-on experience and knowledge in key Manufacturing applications such as MES (Siemens MES Camstar/OpCentre preferred)
• Good hands-on knowledge with Oracle, MS SQL and Postgre SQL databases
• Good hands-on knowledge in scripting and programming (eg. Python) and query languages
• Strong knowledge in compliance frameworks like GxP / CSV / CFR Part11 requirement

HOW YOU CAN THRIVE AT ALCON:

• Join a global leader with a rich history of innovation and excellence in eye care.
• Be part of a collaborative and supportive team culture that values diversity and inclusion.
• Enjoy a competitive compensation package and opportunities for career advancement.
• Make a meaningful difference in the lives of patients worldwide by contributing to cutting-edge advancements in eye health.

Alcon Careers

See your impact at alcon.com/careers