Manager, International Client Services

Manager, International Client Services

The Diners Club Network International Client Services manager role focuses on capturing and delivering precise, continuous compliance monitoring for Diners Club Network Participants (such as Issuers and Acquirers). The position aims to design and deploy forward-thinking monitoring solutions and evaluation tools that measure compliance levels and mitigate inherent risks across the global payment network.

As a key business analyst, you will elevate operational network compliance and help define the future of our global payment network—ideal for someone passionate about translating dynamic network policies into practical operational controls, designing executive dashboards, and maintaining audit-ready compliance monitoring solutions.

Core Responsibilities:

Policy Oversight and Compliance Monitoring

• Operationalize Regulations: Become an expert on payment network policies and operating rules, identifying actionable operational requirements for internal teams and external clients.

• Data Analysis: Analyze and improve operational data accuracy and metrics from DCI Participants to quantify their compliance levels, identify key risk indicators for reporting, and drive continuous compliance adherence improvements.

Risk Management and Control Monitoring

• Control Environment and Monitoring: Design and implement monitoring programs, along with strengthening operational controls practices to ensure continuous alignment with network requirements, audit standards, compliance obligations, risk visibility, and network strategic direction.

• Dashboard and Metrics Development: Build and maintain executive-level data reporting, key risk indicator (KRI) dashboards, and control assurance to give leadership clear visibility into DCI Participants’ compliance health.

Stakeholder Engagement and Process Modernization

• Cross-Functional Partnership: Build deep trust and strong working relationships across Risk, Compliance, Legal, Product, Technology, and Operations.

• Process Simplification and AI Adoption: Utilizes AI-enabled tools to optimize current processes, automating monitoring tools to maximize consistency and efficiency.

What We’re Looking For:

• The Optimizer: You look beyond standard data and process to streamline network requirements, eliminating operational friction while tightening controls.

• The Policy Translator: You can digest network requirements to convert them into clear, practical guidelines to support compliance adherence by DCI Participants

• The Data-Driven Partner: You bring structure to operational controls, and compliance data standardization using metrics and visual dashboards

Basic Qualifications:

• Bachelor’s Degree or military experience

• At least 4 years of experience in Payment Network Policy, Risk Management or Compliance within the financial services or payments industry

• At least 3 years of Project Management, Business Analysis or Operational Management experience within the financial services or payments industry

• At least 3 years of experience developing, evaluating, and implementing compliance and risk assessment activities

Preferred Qualifications:

• Experience working directly with card payment networks, issuing and acquiring institutions and payment processors

• Experience creating executive dashboards or operational tracking systems using tools such as Tableau, Power BI or Advanced Excel

• Project Management Professional (PMP), Agile/Scrum, Lean, or Six Sigma certifications

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).