Manager, Interconnection- Multifamily

Job title: Manager, Interconnection- Multifamily

POSITION SUMMARY

The Manager, Interconnection- Multifamily is responsible for ensuring successful utility interconnection for Sunrun customers. This person will lead a team of interconnection experts and leaders who are laser focused on understanding utility requirements, making high quality submissions, building great relationships and fast turnaround times. The Manager, Interconnection will own planning, pipeline execution, performance management, and ongoing process improvements for the Multifamily interconnection pipeline.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Lead team of employee and vendor resources to obtain utility interconnection for Sunrun customers within their regions with a focus on overall customer satisfaction.
• Establish operational objectives including forecasting and tracking interconnection volume and cycle time along with required headcount and budget.
• Manage pipeline execution for interconnection, monitor upstream performance and implement proactive processes to reduce cycle time and rework
• Set performance standards and targets for Interconnection team members and utilize scorecards, tools, and other systems to manage team performance
• Identify pipeline issues, trends and concerns. Implement mitigating actions, and work with stakeholders across the business to implement policy and process changes in response to changing utility requirements.
• Deliver overall pipeline performance and cycle time insights to the Director of Rebates and Interconnection and other regional partners in the business.
• Regularly meet with other department leadership such as Install teams, Sales, Design, Permitting and Project Management on pipeline progress and cycle times, ensuring customers are activated as expediently at possible
• Build strong working relationships with utilities and incentive programs, fostering a collaborative spirit to drive process simplification and fast issue resolution.
• Collaborate with Products and Policy to launch new markets and products.
• Identify opportunities to streamline processes, improve customer experience, and increase realization. Work cross functionally with stakeholders to drive larger-scale changes and improve operations
• Drive performance expectations and metrics including permit and IX application submission and approval timelines, corrections, and PTO cycle timelines
• Serve as subject matter expert for the team on Interconnection processes and resolve any outstanding issues that arise; escalate issues to upper management as needed
• Establish and maintain professional business relations with utilities to ensure a high level of service and customer satisfaction. Educate these groups on multifamily processes
• Train and onboard new hires to the team; develop and update training materials
• Recommend and implement changes and best practices interconnection processes and to overall project lifecycle

REQUIREMENTS

• Bachelor’s Degree or equivalent work experience

• Minimum of 8 years of experience, preferably in Project Management, Operations, Construction with experience in permitting and/or interconnection, preferably within the solar industry

• Preferrable 2+ years of progressive leadership positions

• Strong understanding of solar and storage utility interconnection and incentives

• History of leading teams with direct impact on customer experience and organizational financial outcomes.

• Risk analysis, critical thinking, and the ability to provide solutions to the benefit of the company and projects

• Proven experience in managing, motivating, training and developing remote teams

• Demonstrated ability to establish operational objectives, plan and prioritize to achieve team goals, able to quickly pivot based on impact or importance

• Skilled in defining efficient and repeatable processes to drive consistent outcomes at scale. Direct experience driving process improvements for the team to drive scale into the organization

• Ability to untangle complicated situations and define a clear path forward

• History of building and maintaining strong relationships with internal and external stakeholders to influence positive outcomes and drive issues to resolution

• Ability to read and understand plan sets

• Must be a motivated team player, looking to succeed

• Excellent customer service skills

• Excellent verbal and written communication skills

• Excellent organizational and time management skills

• Must thrive in a fast paced and changing business environment due to an industry that continues to grow and evolve

• Strong computer skills including proficiency in Salesforce, Excel, Google Suite, and reporting tools.

• PHYSICAL DEMANDS

• Ability to perform normal office duties

• Ability to operate office equipment including computers and determine accuracy of work

• Ability to interact and participate in meetings

Recruiter:

• Danielle Levitan

• Please note that the compensation information is made in good faith for this position only. It assumes that the successful candidate will be located in markets within the United States that warrant the compensation. Please speak with your recruiter to learn more.

Starting salary/wage for this opportunity:

• $97,004.65 to $129,339.53

• Compensation decisions will not be based on a candidate's salary history. You can learn more here.

• This job description outlines the primary responsibilities, some essential job functions, and qualifications for the role. It may not include all essential functions, tasks, or requirements. If you are a qualified individual with a disability and you need reasonable accommodation during the hiring process or to perform this role, please contact us at

• Sunrun is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind. We believe that empowering people and valuing their differences are essential for our mission of connecting people to the cleanest energy on earth. Learn more here: EEO | Sunrun

• About Us

• Sunrun Inc. (Nasdaq: RUN) is the nation’s leading home solar, battery storage, and energy services company. We believe in the power of solar energy to make a real difference in our world. Together, we can tackle the challenges ahead, knowing that every step towards clean energy counts. Join us on this journey towards a more sustainable tomorrow.

• Perks & Benefits

• Medical/Dental/Vision Insurance

• Life Insurance

• Disability Insurance

• 401k Plan

• Stock Purchase Plan

• Paid Vacations/Holidays

• Paid Baby Bonding Leave

• Employee Discounts

• PowerU - 100% Funded

Education

• Programs

• A Commitment to Candidate Experience

• At Sunrun our fiercely passionate workforce is our greatest asset and help power our mission to connect people to the cleanest energy on earth. We strive to have the best in class experience for our candidates. If you had a great experience or you feel there is room for improvement, please reach out to [email protected] to share your feedback.

• Accommodation for Disabilities

• If you have a disability or special need that may require reasonable accommodation in order to participate in the hiring process or to perform this role if y