Manager – Implementations

Job title: Manager – Implementations

About the Role

The Manager – Implementations is a leadership role within Tyler's Professional Services, responsible for guiding a team of consultants in delivering Tyler's software solutions with consistency, quality, and efficiency. This role drives team development, removes obstacles, and fosters accountability and continuous improvement, while collaborating with cross-functional teams and Client Success to transition satisfied customers after go-live. Strong CAMA experience is mandatory for this role.

What You'll Do

• Supervise, coach, and develop a team of implementation consultants, ensuring high performance and adherence to methodologies.

• Own end-to-end implementation execution for assigned solutions, including solution design, configuration, and deployment to achieve successful client outcomes.

• Provide advanced guidance to minimize disruption from technical or product-related issues.

• Conduct regular performance feedback, reviews, and coaching; address underperformance constructively.

• Recruit, develop, and retain top talent to build a best-in-class implementation team.

• Align consultant resources with project demands, considering experience, skills, scope complexity, and revenue goals.

• Monitor staff utilization and productivity; take corrective actions to meet performance objectives.

• Mentor consultants on best practices and complex product functionality.

• Lead the development and continuous improvement of implementation processes, tools, templates, and best practices; share enhancements across teams.

• Partner with Product, Engineering, Conversions, Training, and Support to resolve challenges and improve delivery.

• Collaborate with Project Managers, Conversion Engineers, Trainers, and Support to resolve escalated issues.

• Participate in pre-sales activities including scope validation, proposal estimates, and RFP responses.

• Assist in drafting and reviewing Statements of Work to ensure clarity and feasibility.

• Partner with Sales to identify add-on opportunities and ensure smooth transitions between sales, implementation, and customer success.

• Establish strong relationships with cross-functional teams for alignment and resource commitment.

• Travel to client sites as necessary, up to 30%, to support high-priority engagements or escalations.

• Forecast and track team revenue, manage billing milestones, and monitor financial performance against targets.

• Champion a team-oriented culture and lead regular meetings or initiatives to foster collaboration and innovation.

• Oversee special initiatives to expand capabilities and improve delivery (e.g., LMS, Datamart).

• Maintain accountability for project deliverables, solution adoption, and customer satisfaction; conduct periodic project audits to ensure alignment with scope and standards.

• Support strategic planning with budgets, staffing forecasts, and team development plans.

• Represent Tyler’s core values by promoting integrity, innovation, superior service, and exceeding client expectations.

• Perform other duties as assigned.

• What We're Looking For

• 3-5 years of implementation and project management experience within a software company or division.

• A bachelor’s degree (B.S. or B.A.) or equivalent experience.

• Exceptional conflict resolution, negotiation, business, and customer service skills, including partnering with clients on technical needs and delivering tailored solutions.

• PMP strongly preferred.

• Seven or more years of experience in managing client relationships and software projects.

• At least 5 years of technical software experience with success in helping clients utilize new solutions.

• Implementation of solutions experience preferred.

• Strong knowledge of PMI standards for project execution.

• Strategic planning, organizational and time management skills with demonstrated people and project management capabilities across multiple projects.

• Strong expertise in CAMA systems and end-to-end property tax business processes, including valuation modeling, mass appraisal cycles, data collection and validation, cost and sales analysis, ratio studies, assessment roll production, and appeals management.

• Hands-on experience with appraisal and tax software/products.

• Exceptional interpersonal, collaboration, and relationship-building skills.

• Prior experience interviewing.