Manager II, Technical Scrum Lead

Job description

Requisition ID:

1745736

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Title: Manager II, Technical Scrum Lead

EY is a global leader in assurance, tax, transaction and advisory services. Technology is at the heart of what we do and deliver at EY. Technology solutions are integrated in the client services we deliver and are key to our innovation as an organization.

Fueled by strategic investment in technology and innovation, Client Technology seeks to drive growth opportunities and solve complex business problems for our clients through building a robust platform for business and powerful product engine that are vital to innovation at scale. As part of Client Technology, you’ll work with technologists and business experts, blending EY’s deep industry knowledge and innovative ideas with our platforms, capabilities, and technical expertise. As a catalyst for change and growth, you’ll be at the forefront of integrating emerging technologies from AI to Data Analytics into every corner of what we do at EY. That means more growth for you, exciting learning opportunities, career choices, and the chance to make a real impact.

EY Technology:

Technology has always been at the heart of what we do and deliver at EY. We need technology to keep an organization the size of ours working efficiently. We have 250,000 people in more than 140 countries, all of whom rely on secure technology to be able to do their job every single day. Everything from the laptops we use, to the ability to work remotely on our mobile devices and connecting our people and our clients, to enabling hundreds of internal tools and external solutions delivered to our clients. Technology solutions are integrated in the client services we deliver and is key to us being more innovative as an organization.

EY Technology supports our technology needs through three business units:

• Client Technology (CT) - focuses on developing new technology services for our clients. It enables EY to identify new technology-based opportunities faster and pursue those opportunities more rapidly.
• Enterprise Workplace Technology (EWT) – EWT supports our Core Business Services functions and will deliver fit-for-purpose technology infrastructure at the cheapest possible cost for quality services. EWT will also support our internal technology needs by focusing on a better user experience.
• Information Security (Info Sec) - Info Sec prevents, detects, responds and mitigates cyber-risk, protecting EY and client data, and our information management systems.

The opportunity

This role leads a team providing agile methodology services to cross-functional technology-related project(s) or product(s) teams, demonstrating technical expertise to improve productivity of teams and quality of work processes and outcomes. Project(s) or product(s) often have enterprise-wide implications. This role also ensures agile best practices are embedded in delivery, manages stakeholder alignment, and drives team performance through metrics and continuous feedback.

Your key responsibilities

• Hires, evaluates, and supervises crew. Provides guidance and training as necessary to develop crew. Sets performance standards, reviews performance, and makes informed compensation decisions in accordance with all applicable Human Resources policies and procedures.
• Leads, builds, and coaches high performing teams in the delivery of technology-related products or projects, ensuring team actions are aligned with project and business goals. Instruct and coach other professionals.
• Leads planning, team learning, and adaptation of processes to ensure the quality of team solutions.
• Enables a continuous learning environment, identifying ways to strengthen the team's understanding of Agile/Scrum concepts and principles as they relate to technical capabilities.
• Builds and applies methodology that supports the integration of changing customer inputs and business conditions into technology-related product development.
• Recommends to the product owner and management in the definition and prioritization of technology-related outcomes. Identifies trade-offs between short and long term benefits to drive shared vision between the team and product owner.
• Ensures the application of agile frameworks to the development process to increase effectiveness of technology-related product development or architecture.
• Removes roadblocks to technology-related product development or architecture. Applies learnings to other development projects.
• Participates in special projects and performs other duties as assigned.
• Manages stakeholder expectations regarding target scope, schedule, and budget.
• Helps teams estimate iteration deliverables and increase sprint velocity.
• Acts as a Subject Matter Expert for agile methodologies and best practices.
• Promotes continuous communication and monitors team dynamics to foster collaboration.
• Facilitates scrum ceremonies including sprint planning, demos, and iteration meetings.
• Manages development tracking systems (e.g., product and sprint backlogs).
• Motivates and acts as the glue that holds cross-functional teams together.
• Monitors sprint progress and identifies impediments that hinder delivery.
• Design, implement, and maintain comprehensive monitoring and alerting to proactively identify performance degradation and application disruptions
• Perform end to end triage and in depth troubleshooting of production incidents by analysing logs, telemetry signals, and related diagnostic data to quickly identify root causes and restore service
• Design and build ML models that analyse telemetry, logs and metrics to predict and prevent incidents before they impact users.
• Implement best in class detection mechanisms to reduce mean time to detect (MTTD) and accelerate incident response
• Develop systems that learn from historical incidents, continuously improving diagnostic accuracy and accelerate incident response time
• Build innovative, scalable alerting solutions across a heterogeneous technology landscape, including AWS, Unix, and Mainframe platforms.
• Develop and maintain synthetic monitoring to simulate real user interactions and ensure early detection of failures.
• Perform daily health checks, triage and troubleshoot alerts, and resolve issues to minimize downtime and user impact.
• Conduct trend analysis, identify recurring patterns, and partner with application teams to enhance system reliability and availability
• Lead and participate in standard incident management processes, leveraging incident playbooks, diagnostic tools, and technical expertise to quickly identify impact and restore service
• Proactively trigger incident management when early signals indicate potential disruption
• Review and act on maintenance notifications, service advisories, and platform updates to mitigate operational risks.
• Maintain a centralized incident response playbook, ensuring steps, processes, and escalation paths are clearly documented.
• Document incidents, recovery steps, and learnings, and comm