About this role
Job title: Manager I, Brokerage
Under general direction, this position oversees a team responsible for transportation brokerage activities. The incumbent will support objectives by advancing growth targets and profitability, leading talent management, and cultivating a best-in-class experience. This position will participate the strategy, metrics, and budget processes with leadership.
Key Responsibilities
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Execute the growth focused activities as directed by management to realize and capture market potential.
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Strategize customer base and market trends to establish desk-level goals for the team.
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Assist in the development of the team strategy through providing input on key performance indicators (KPIs) and budget considerations to meet and exceed branch and business unit goals for profitability.
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Manage risk and maintain financial integrity in all business matters.
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Lead talent identification, development, performance, and overall management efforts to promote customer and operational success.
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Promote customer success by ensuring that an excellent experience is provided and personnel are proactively identifying inefficiencies to increase stakeholder satisfaction and operational efficiency; provide desk coverage to support business continuity when primary representative is absent.
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Compile data and support monthly and/or quarterly business reviews with inte