Manager, Growth Insights & Performance

Storytelling is, and will always be, the heart of what we do at Skydance.

Our vision is to build a thriving entertainment ecosystem where stories and worlds are imagined, brought to life and experienced. We create for every age and audience, anchored by the strength of our content and experiences and the depth of our connection with fans. We are creator-first, audience-focused, tech-forward, globally scaled.

Here, you’ll work with talented teams that move fast, think boldly and collaborate with purpose to deliver results. We aim high, champion the best ideas and win together, earning the trust of our employees, creators, partners and audiences every day.

If you’re energized by the opportunity to help build the next-generation global media and entertainment company powered by creativity and technology, we’d be thrilled to welcome you aboard. LET’S GO!

Our studios are considered one of the foremost motion picture and television production and post-production facilities in the world. They inform, engage, and transport audiences to new worlds. The key to that lies with our Studio Operations group, which includes areas like soundstage/backlot set rentals, events, design, culinary, construction, landscaping and much more. Whether it’s hosting an unforgettable studio tour, creating an optimal workspace, or equipping talent to tell the best stories, these teams lay the foundation for the memorable experiences we provide.ㅤ

Your Role

Warner Bros. Discovery Global Experiences is seeking a highly analytical and commercially minded Manager, Growth Insights & Performance to serve as the central source of truth for performance across the Americas portfolio, including owned and operated experiences, retail, new openings and priority licensed partners.

The Manager will aggregate and interpret ticket sales, attendance, revenue, booking pace, guest behavior and marketing performance; establish consistent metrics and reporting requirements; and turn insight into clear actions that improve demand, conversion, spend and repeat visitation. This role will own the weekly Growth War Room and partner closely with Marketing, Finance, Operations, Technology, Research and external partners to identify risks, close performance gaps and capture growth opportunities.

The ideal candidate combines exceptional analytical rigor and data integrity with practical business judgment, strong communication skills and the ability to influence decisions across a complex stakeholder environment

Your Role Accountabilities

• Establish and maintain a timely, trusted view of ticket sales, attendance, revenue, booking pace, conversion, average order value, per-capita spend, retail performance and marketing effectiveness across relevant Americas businesses and partners.

• Define the business questions, KPI hierarchy, data definitions, source-of-truth rules and reporting requirements needed to monitor performance consistently across experiences, retail and priority partners.

• Develop and deliver daily, weekly, monthly and seasonal performance reporting; identify meaningful trends, root causes, emerging risks and actionable opportunities.

• Segment performance by experience, product, audience, channel, geography, visit date, promotion and customer cohort to surface drivers of growth or underperformance.

• Own or coordinate recurring attendance, ticket-sales and revenue pacing views and forecast inputs, in partnership with Finance, commercial and operational stakeholders.

• Analyze historical demand, advance bookings, seasonality, local versus tourist visitation, market conditions, promotions, product mix and operational capacity to inform scenario planning.

• Quantify gaps to plan, evaluate likely commercial impact and recommend actions across media, CRM, offers, partnerships, pricing inputs and operational availability.

• Assess new launches, seasonal activations, upsell opportunities, repeat visitation and retail initiatives to support prioritization and stronger business cases.

• Lead the weekly cross-functional Growth War Room, bringing together Marketing, Finance, Operations, Technology, Research and relevant partner teams around actuals versus forecast, drivers, risks and opportunities.

• Translate analysis into specific recommended actions, assign owners and timelines, document decisions, and track follow-through and commercial results.

• Prepare concise executive-ready performance updates and business reviews that connect leading indicators, customer behavior and marketing activity to financial outcomes.

• Support annual planning, budget discussions and in-season trade-offs with objective analysis and clear recommendations

• Develop a consistent measurement framework across awareness, engagement, conversion, upsell and repeat visitation, with standardized conversion definitions and shared reporting across channels.

• Partner with Marketing, agency teams and Technology to improve campaign tagging, attribution, website funnel visibility, abandonment reporting and cross-channel performance measurement.

• Evaluate channel effectiveness, audience performance, customer acquisition cost, return on ad spend, incrementality where feasible and the contribution of WBD first-party audiences and owned reach.

• Prioritize and assess A/B tests across creative, messages, offers, audience segments, landing pages and customer journeys; quantify learnings and recommend when to scale, change or stop.

• Serve as the business owner for performance-reporting requirements, partnering with Technology, Finance, Operations and external operators to prioritize dashboards, integrations and analytics capabilities.

• Validate reporting outputs, reconcile discrepancies between ticketing, web, media, CRM, finance and partner systems, and establish practical governance for data quality and shared definitions.

• Develop actionable guest and customer insights, including audience segments, acquisition patterns, visit frequency, purchase behavior and lifetime-value indicators.

• Ensure measurement approaches, first-party data use, tagging and any privacy-approved pixels or conversion APIs comply with WBD privacy, security and data-governance requirements.

Qualifications & Experience

• 5-8 years of relevant experience in business analytics, growth strategy, commercial performance, business intelligence, revenue management, marketing analytics or a related field.

• Demonstrated success translating complex sales, customer and marketing data into clear recommendations that improve revenue, attendance, conversion or investment effectiveness.

• Strong experience defining KPIs, reporting requirements, forecasting inputs, data-quality controls and cross-functional performance operating cadences.

• Advanced Excel skills and experience with business-intelligence platforms such as Tableau, Power BI or Looker; working knowledge of SQL, web analytics and data-warehouse concepts preferred.

• Understanding of marketing measurement, attribution, campaign tagging, conversion funnels, customer segmentation and structured test-and-learn approaches.

• Excellent executive communication, stakeholder-management and facilitation skills, including the ability to align technical and nontechnical teams around a shared view of performance.

• Experience in entertainment, attractions, hospitality, travel, ticketing, retail, consumer businesses or multi-location environments strongly preferred.

• Obsesses over data accuracy, consistency and business relevance; investigates root causes before drawing conclusions.

• Connects analytical insight to commercially practical action and follows through on measurable outcomes.

• Influences effectively without direct authority and constructively challenges assumptions across functions.

• Operates with curiosity, sound judgment and a bias toward action in a fast-moving, evolving portfolio.

About Skydance

Skydance is a next-generation global media and entertainment company, comprised of three business segments: Studios, Direct-to-Consumer, and TV Media. Skydance's portfolio unites legendary brands, including Paramount, Warner Bros., HBO and HBO Max, Paramount+, Pluto TV, CBS, CNN, CBS Sports, TNT Sports, Nickelodeon, Cartoon Network, MTV, Food Network, BET, HGTV, and Comedy Central.

Some Important Details

We embrace the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit. In line with the laws of the country or region in which the role is based, this includes consideration without regard to race, color, ethnicity, national origin, citizenship status, religion or belief, sex, gender, gender identity or expression, sexual orientation, age, marital status, pregnancy, parenthood, physical or mental disability, genetic information, military or protected veteran status, union status or any other category protected by applicable law.

If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.

Hiring

Salary

Range: $95,900.00 - $178,100.00 per year

In compliance with local law, we are disclosing compensation, or a range thereof, for roles where legally required. Actual salaries will vary based on a variety of job-related factors, including but not limited to geographic location, external market data, internal equity, skill set, experience, training, education, and/or performance. Base pay is just one component of our total compensation package. Other rewards may include annual bonuses, short- and long-term incentives, and program-specific awards. In addition, Warner Bros. Discovery provides a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays and sick time and vacation.

If you’re a qualified candidate with an arrest or conviction record, please know that your application will be considered in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.