About this role
About the Role The Manager, Governance & Process Optimization supports governance, oversight, maintenance, and lifecycle management of GRM policy documents for the GRM Global Policy Office. The role ensures alignment with the GRM Policy on Governance Documents and risk/regulatory expectations, providing guidance and coordination across policy lifecycle. It also supports policy modernization, trains policy owners, liaises with subsidiaries on Phase 2 recommendations, and maintains the Policy Management Tool and GPO site. What You'll Do
- Champions a customer-focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
- Provide hands on support to Policy Owners during drafting and revision of GRM Policy Documents in the use of the Policy Management tool.
- Assist in tracking late reviews, policy exceptions, addendums, and standalone documents, and support escalation and reporting in accordance with GRM’s Policy of Governance Documents.
- Promote a strong risk culture by reinforcing accountability, transparency, and consistency in policy governance practices across GRM.
- Identify opportunities to improve policy lifecycle processes, tooling, and guidance, supporting continuous enhancement of the Global Policy Office operating model.
- Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
- Actively pursues effective and efficient operations of their respective responsibilities.