Manager, Finance Operations Programs

Job title: Manager, Finance Operations Programs

Job Summary

The Manager, Financial Operations Programs is responsible for the oversight, governance, and optimization of the Shared Services Financial Operations portfolio, including the Supplemental Labor Program and Travel & Expense Programs (One Card and Storm Logistics Card).

This role provides strategic leadership across the full program lifecycle, ensuring programs align with organizational objectives while delivering measurable improvements in operational efficiency, customer experience, cost savings, compliance, and risk mitigation.

As the leader responsible for these enterprise programs, the Manager oversees program strategy, governance, performance, operational excellence, and continuous improvement. The role is also accountable for designing, documenting, implementing, and testing internal controls that mitigate operational, financial, compliance, and fraud risks.

Reporting to the Director, Finance Operations, this position serves as a key leader within the Finance Operations organization, developing high-performing teams while driving innovation and delivering exceptional service to internal stakeholders.

Key Responsibilities

• 1. Team Leadership & People Management

• Lead, coach, and develop a high-performing team responsible for daily program operations.

• Foster a culture of accountability, engagement, continuous learning, collaboration, and operational excellence.

• Manage day-to-day team activities, including:

• Operational support

• Timesheet approvals

• Expense report approvals

• Performance management

• Employee coaching

• Career development

• Succession planning

• Model leadership behaviors that promote trust, adaptability, and cross-functional collaboration.

• 2. Operational Governance & Risk Management

• Establish and maintain effective governance across all assigned programs.

• Design, document, implement, and periodically test internal controls to ensure:

• Regulatory compliance

• Financial accuracy

• Operational integrity

• Fraud prevention

• Identify, assess, and proactively mitigate operational and compliance risks.

• Develop and interpret policies, standards, and operating procedures.

• Oversee:

• Contract administration

• Compliance monitoring

• Financial systems optimization

• Fraud prevention initiatives

• 3. Program Strategy & Ownership

• Own the strategic direction, governance, performance, and execution of the Financial Operations program portfolio.

• Translate strategic objectives into actionable initiatives that improve:

• Operational efficiency

• Customer experience

• Cost effectiveness

• Risk management

• Drive continuous improvements through technology, automation, analytics, and process optimization.

• Oversee enterprise systems supporting assigned programs.

• Use data and performance metrics to guide business decisions.

• Manage vendor relationships an