Manager, Discovery Shop

About the Role Reporting to a Field Director, the Manager, Discovery Shop is responsible for leading and coordinating the daily operations of a retail resale store with revenues up to $500,000. This role involves effectively managing a small employed staff and a large group of volunteers to drive sales performance, surpass revenue goals, maintain high operational standards, and deliver an exceptional customer experience.

What You'll Do

• Lead and oversee daily store operations including donation processing, sales floor merchandising, and layout optimization.
• Recruit, onboard, manage, develop and retain a diverse and engaged employed staff and volunteer workforce; coordinate shift calendars and implement recognition initiatives to boost engagement and retention.
• Facilitate onboarding and training programs to ensure team members and volunteers are aligned with organizational goals.
• Lead the development and execution of strategic initiatives, Discovery Rewards program, promotional events, and budgeting guidelines to achieve revenue and net income goals.
• Elevate the overall customer experience, champion store operational best practices, and provide exceptional service to customers and donors.
• Partner with marketing to create email, SMS, engaging social media content, and other campaigns to raise store profile and drive sales; communicate ACS mission and available community services.
• Cultivate strategic relationships within the community to increase donations and elevate the store's visibility and reputation.

What We're Looking For

• High School Diploma or Equivalent (Bachelor's Degree preferred).
• 4 years of prior retail management experience; prior resale or specialty store experience a plus.
• Valid driver’s license; vaccine requirement as required by government agencies for those working with the public.
• Experience leading staff and/or volunteers; excellent communication and customer service skills; strong leadership, communication, and organizational abilities.
• Ability to multitask in a fast-paced retail environment; proficient with Microsoft Office Suite and able to learn retail software such as Point of Sale systems and reporting tools.
• Travel to store visits, team or regional meetings, and local donation pickups as appropriate.

Nice to Have

• Bachelor's degree (preferred).
• Prior experience in a resale or specialty store environment.

Compensation & Benefits

• Salary: $55,000 - $60,000 per year.
• Benefits include generous paid time off, medical, dental, retirement benefits, wellness programs, and professional development opportunities.