Manager, Discovery Shop (2)

About the Role Reporting to a Field Director, the Manager, Discovery Shop oversees daily operations of a retail resale store with annual revenues of approximately $500,000 to $750,000. This role leads a small employed staff (2-4) and a large volunteer network (50+), driving sales, ensuring strong customer experiences, and aligning operations with the American Cancer Society's mission.

What You'll Do

• Provide leadership and operational oversight for daily store functions including donation processing, sales floor merchandising, and layout optimization.
• Ensure consistent execution of operational best practices across departments to maximize productivity, customer satisfaction, and overall store performance.
• Recruit, onboard, manage, develop, and retain a diverse employed staff and volunteer workforce; coordinate shift calendars and recognition initiatives; facilitate onboarding and training.
• Lead the development and execution of strategic initiatives, Discovery Rewards (loyalty) program, promotional events, and budgeting guidelines to achieve and surpass annual Revenue and Net Income Goals.
• Elevate the overall customer experience and champion operational best practices; model exceptional service to customers and donors.
• Partner with marketing to create email, SMS, engaging social media content, and other campaigns to raise store profile and drive sales; communicate ACS mission and helpline information.
• Cultivate strategic relationships within the community to increase donations and elevate brand visibility.

What We're Looking For

• Minimum education: High School Diploma or Equivalent; Bachelor's degree preferred.
• 4 years prior retail management experience; prior experience in a resale or specialty store environment is a plus.
• Valid driver’s license; vaccine as required by government agencies for those working with the public.
• Experience leading staff and/or volunteers; excellent communication and customer service skills; strong leadership, organizational, and multitasking abilities.
• Proficiency in Microsoft Office Suite; ability to learn POS systems and reporting tools.
• Willingness to travel occasionally for store visits and team/region meetings.

Nice to Have

• Prior experience in a resale or specialty store environment.

Compensation & Benefits

• Generous paid time off; medical, dental, retirement benefits, wellness programs, and professional development opportunities.