About this role
About the Role Amgen is seeking a Manager Data Management Support to lead and develop a team of Data Management Associates and Senior Associates. The role focuses on hiring, mentoring, and building capability to execute clinical data management startup activities with high quality, and on resourcing across studies/programs based on skill and capacity.
What You'll Do
- Recruit, onboard, and train new team members (in partnership with R&D Training / functional training).
- Provide regular coaching, mentoring, and competency development for direct reports.
- Proactively manage team risks including attrition, skill gaps, and performance challenges.
- Foster a culture of collaboration, accountability, clear communication, and continuous improvement.
- Partner with resourcing leads to assign associates based on skills, experience, and workload.
- Monitor capacity and forecast demand; raise gaps early and propose rebalancing plans.
- Ensure associates are prepared for study assignments (access, training, expectations, handoffs).
- Track allocation health (over/under allocation) and adjust proactively.
- Identify recurring gaps in skills, process adherence, or tooling; drive targeted training plans.
- Promote standard ways of working for associate execution (templates, checklists, playbooks).
- Capture lessons learned and share across the support pool to reduce rework and variability.
- Encourage practical improvements that increase throughput and quality, not extra documentation.
- Serve as point of contact for escalations related to associate performance, responsiveness, and quality.
- Build strong relationships with study and program stakeholders to align expectations and resolve friction quickly.
- Ensure consistent communication between delivery roles and the support pool on priorities and deadlines.
- Ensure associates operate within SOPs, work instructions, and quality standards, and support audits and compliance activities.